Distribution Operations & Compliance Lead

FWD LIFE INSURANCE COMPANY (BERMUDA) LIMITED SINGAPORE BRANCH; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

FWD Life Insurance Company (Bermuda) Limited Singapore Branch is seeking a role to work closely with the distribution team to ensure smooth downstream processes and uphold regulatory governance on business quality from the FA channel.

The ideal candidate will support distribution partners, manage onboarding/offboarding, regulatory checklists, and reporting on commissions and campaigns, while coordinating with IT and internal stakeholders to drive service excellence.

Responsibilities

• Provide distribution support to IFA, high net worth brokers and Bermuda Branch channels.
• On- and off-boarding of distribution partners, including agreements, commission schedules and due diligence.
• Manage agent maintenance: agent code creation/termination, access rights, product tagging and servicing adviser requests.
• Ensure regulatory compliance checklists for IFAs, including annual due diligence on a risk-based basis.
• Communicate new/enhanced product due-diligence launch decks and campaigns memo to distributors.
• Commission and distribution related campaign tracking and payment; generate monthly reports.
• Obtain necessary approvals before sending to internal parties for processing.
• Generate adviser incentive reports and conduct quarterly verification of advisers’ conduct before payments.
• Manage UAT and IT-related matters for the Distribution team; raise IT incidents when needed.
• Represent the department in IT defects meetings and work with IT to propose fixes.
• Perform distribution-related UAT for product launches, enhancements and ad-hoc projects.
• Identify testing areas for product launches and change requests; provide input for test scripts.
• Lead post-internal-audit SOP updates and spearhead implementation of new processes.
• Act as a key contact to liaise with partner firm administrators and address queries.
• Identify gaps and champion SOP improvements to enhance service to customers and advisors.

Job description

FWD Life Insurance Company (Bermuda) Limited Singapore Branch is seeking a role to work closely with the distribution team to ensure smooth downstream processes and uphold regulatory governance on business quality from the FA channel.

The ideal candidate will support distribution partners, manage onboarding/offboarding, regulatory checklists, and reporting on commissions and campaigns, while coordinating with IT and internal stakeholders to drive service excellence.