Director, Retail - Singapore & Malaysia

Crocs Singapore Pte Ltd; Singapore; On-site; SGD 270,000 - 370,000; Full time

Job summary

Crocs, Inc. is seeking a Director, Retail for Singapore and Malaysia to lead the retail business across both markets, driving commercial performance, operational excellence, and exceptional consumer experiences in company-owned stores.

The role provides strategic leadership for growth and ensures sustainable financial results. Based in Kuala Lumpur or Singapore, you will develop market growth strategies, optimize operations, coach a high-performing team, and partner with cross-functional teams

Qualifications

• 12+ years of progressive retail leadership experience, including multi-store responsibilities.
• Proven track record of delivering sustainable sales, profit and KPI improvements.
• Strong commercial and financial acumen with P&L experience.

Responsibilities

• Develop and execute the long-term retail strategy for Singapore and Malaysia.
• Own P&L, drive profitability, productivity, and KPI performance.
• Lead store operations excellence and consumer experience across all stores.
• Collaborate with Merchandising, Planning, Marketing, Finance, HR and Operations.
• Identify and act on expansion opportunities and portfolio optimization.

Skills

Regional leadership

P&L ownership

Cross-functional collaboration

Strategy development

Education

Bachelor's degree in Business/Retail Management

Job description

At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you're welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you're not expected to fit a mold. You're encouraged to break it and create something better.

Overview

The Director, Retail – Singapore and Malaysia is responsible for leading the retail business across both markets, driving commercial performance, operational excellence, and exceptional consumer experiences across all company-owned stores. This role provides strategic leadership for retail growth, ensuring the successful execution of business, brand, and operational priorities while delivering sustainable financial results.

As a commercially driven and people-focused leader, the Director will develop and execute market growth strategies, optimize retail operations, and build a high-performing organization. Working closely with cross-functional partners, the incumbent will champion innovation, drive change, and strengthen organizational capability to support the long-term success and profitability of the Singapore and Malaysia retail business.

The role can be based either in Kuala Lumpur, Malaysia or Singapore.

What You’ll Do

• Lead Singapore and Malaysia Retail Strategy: Develop and execute the long-term retail strategy for Singapore and Malaysia, driving sustainable revenue growth, market expansion, brand equity, consumer engagement, and operational excellence while ensuring alignment with regional and global business priorities.
• Own P&L and Business Performance: Assume full accountability for retail sales, profitability, productivity, and key performance indicators. Leverage data-driven insights to identify growth opportunities, mitigate risks, and implement strategic actions that deliver consistent business results.
• Drive Retail Excellence and Consumer Experience: Lead the delivery of best-in-class consumer experiences and operational standards across all retail locations. Partner with Area Managers, Retail Operations, Training, and Visual Merchandising teams to ensure execution excellence, brand consistency, and customer satisfaction.
• Shape Merchandise and Inventory Strategies: Collaborate closely with Merchandising and Planning teams to optimize assortment, inventory productivity, allocation strategies, and product availability, maximizing sell-through, profitability, and consumer demand fulfillment.
• Lead Commercial Activation: Partner cross-functionally to develop and execute in-store marketing, promotional, and brand activation initiatives that drive traffic, conversion, and revenue growth.
• Drive Store Portfolio and Expansion Strategy: Identify and execute retail expansion opportunities, including new store openings, relocations, remodels, pop-up concepts, and portfolio optimization initiatives to strengthen market presence, enhance consumer accessibility, and improve financial returns.
• Build Organizational Capability: Lead, coach, and develop retail talent across stores and the support organization, fostering leadership capability, succession strength, and a high-performance culture.
• Champion Operational Governance and Compliance Ensure adherence to company policies, operational controls, compliance requirements, and risk management practices, safeguarding the business while maintaining a productive and engaging store environment.

What You’ll Bring to the Table

• Bachelor's degree in Business, Retail Management, Marketing, or a related field; advanced degree preferred.
• 12+ years of progressive retail leadership experience, including multi-store, district, or national retail responsibility within a consumer-facing brand.
• Proven track record of leading large, geographically dispersed retail teams and delivering sustainable sales, profit, and operational KPI improvements.
• Strong commercial and financial acumen, with experience managing retail P&L performance, productivity, inventory, and store portfolio optimization.
• Demonstrated ability to develop high-performing teams, build leadership capability, and drive succession planning within a retail organization.
• Strategic thinker with the ability to translate market insights and business priorities into executable retail growth strategies.
• Exceptional stakeholder management and influencing skills, with a proven ability to collaborate cross-functionally across Merchandising, Planning, Marketing, Finance, HR, and Operations.
• Strong communication, change leadership, and decision-making capabilities.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.

Job Category: Corporate