Director, Retail - Singapore & Malaysia

CROCS; Singapore; Hybrid; SGD 180,000 - 260,000; Full time

Job summary

Crocs, Inc. seeks a senior retail leader to own the Singapore and Malaysia strategy, driving revenue growth, brand equity, and consumer engagement.

You will manage P&L, lead cross-functional teams, and push operational excellence across all stores while shaping merchandise and inventory strategies. The role requires 12+ years of multi-store leadership, strong financial acumen, and a track record of transforming regional retail performance.

Qualifications

• Bachelor's degree in Business, Retail Management, Marketing, or a related field; advanced degree preferred.
• 12+ years of progressive retail leadership experience, including multi-store, district, or national scope within a consumer-facing brand.
• Proven track record leading large, geographically dispersed retail teams with sustained sales, profit and KPI improvements.
• Strong commercial and financial acumen, with experience managing retail P&L, productivity, inventory, and store portfolio optimization.
• Demonstrated ability to build high-performing teams, leadership capability, and succession planning.
• Strategic thinker who translates market insights into executable growth strategies.
• Exceptional stakeholder management and cross-functional collaboration across Merchandising, Planning, Marketing, Finance, HR, and Operations.
• Strong communication, change leadership, and decision-making capabilities.

Responsibilities

• Lead Singapore and Malaysia Retail Strategy: develop and execute long-term strategy for growth, brand equity, and customer engagement.
• Own P&L and business performance: oversee revenue, profitability, productivity, and KPI-driven actions.
• Drive retail excellence and consumer experience: ensure best-in-class operations and brand consistency.
• Shape merchandise and inventory strategies: optimize assortment, inventory productivity, and availability.
• Lead commercial activation: partner to develop in-store marketing, promotions, and brand activation.
• Drive store portfolio and expansion: identify openings, relocations, remodels, and portfolio optimization.
• Build organizational capability: coach and develop retail talent across stores and support org.
• Champion governance and compliance: adherence to policies and risk management.

Skills

Retail leadership

P&L management

Multi-store leadership

Strategic thinking

Financial acumen

Stakeholder management

Cross-functional collaboration

Communication

Education

Bachelor's degree

Advanced degree preferred

Job description

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At Crocs, Inc., every career offers a chance to make a real impact. No two journeys look the same. And that's exactly how we like it. Whether you’re welcoming customers into our stores, collaborating with global teams at our headquarters, or keeping operations moving at our distribution centers, your impact is real and valued. At Crocs, Inc. you’re not expected to fit a mold. You’re encouraged to break it and create something better.

Overview

What You'll Do

• Lead Singapore and Malaysia Retail Strategy: Develop and execute the long-term retail strategy for Singapore and Malaysia, driving sustainable revenue growth, market expansion, brand equity, consumer engagement, and operational excellence while ensuring alignment with regional and global business priorities.
• Own P&L and Business Performance: Assume full accountability for retail sales, profitability, productivity, and key performance indicators. Leverage data-driven insights to identify growth opportunities, mitigate risks, and implement strategic actions that deliver consistent business results.
• Drive Retail Excellence and Consumer Experience: Lead the delivery of best-in-class consumer experiences and operational standards across all retail locations. Partner with Area Managers, Retail Operations, Training, and Visual Merchandising teams to ensure execution excellence, brand consistency, and customer satisfaction.
• Shape Merchandise and Inventory Strategies: Collaborate closely with Merchandising and Planning teams to optimize assortment, inventory productivity, allocation strategies, and product availability, maximizing sell-through, profitability, and consumer demand fulfillment.
• Lead Commercial Activation: Partner cross-functionally to develop and execute in-store marketing, promotional, and brand activation initiatives that drive traffic, conversion, and revenue growth.
• Drive Store Portfolio and Expansion Strategy: Identify and execute retail expansion opportunities, including new store openings, relocations, remodels, pop-up concepts, and portfolio optimization initiatives to strengthen market presence, enhance consumer accessibility, and improve financial returns.
• Build Organizational Capability: Lead, coach, and develop retail talent across stores and the support organization, fostering leadership capability, succession strength, and a high-performance culture.
• Champion Operational Governance and Compliance Ensure adherence to company policies, operational controls, compliance requirements, and risk management practices, safeguarding the business while maintaining a productive and engaging store environment.

What You'll Bring to the Table

• Bachelor's degree in Business, Retail Management, Marketing, or a related field; advanced degree preferred.
• 12+ years of progressive retail leadership experience, including multi-store, district, or national retail responsibility within a consumer-facing brand.
• Proven track record of leading large, geographically dispersed retail teams and delivering sustainable sales, profit, and operational KPI improvements.
• Strong commercial and financial acumen, with experience managing retail P&L performance, productivity, inventory, and store portfolio optimization.
• Demonstrated ability to develop high-performing teams, build leadership capability, and drive succession planning within a retail organization.
• Strategic thinker with the ability to translate market insights and business priorities into executable retail growth strategies.
• Exceptional stakeholder management and influencing skills, with a proven ability to collaborate cross-functionally across Merchandising, Planning, Marketing, Finance, HR, and Operations.
• Strong communication, change leadership, and decision-making capabilities.

The Company is an Equal Opportunity Employer committed to a diverse and inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability, or any other protected classification.

At Crocs, Inc. we believe in the power of a blend of in-person and virtual collaboration to drive creativity and strengthen relationships. Your participation in this flexible schedule plays a key role in building a connected and successful team. In-office requirements vary by our work personas: Resident (5 days), Collaborator (4 days), Connector (2-3 days), Explorer (fully remote). This role has been aligned to the Collaborator persona.