Director of Rooms: Luxury Guest Experience Leader

shangri-la hotel limited; Singapore; Sur place; SGD 180 000 - 300 000; Plein temps

Résumé du poste

Shangri-La Singapore is seeking a Director of Rooms to lead the entire Rooms Division including Front Office, Guest Relations, Housekeeping, Horizon Club, and Valley Wing. You will set strategic direction, uphold luxury standards, and ensure seamless guest journeys.

The role partners with Sales, Revenue Management, and F&B to drive revenue, manage costs, and mentor leaders. You will champion service excellence for VIP guests, supervise assets, and foster a culture of accountability and

Qualifications

• Degree or Diploma in Hospitality Management, Hotel Administration, Business Management, or related discipline.
• Minimum 10 years of progressive Rooms Division leadership experience in luxury hotels.
• Proven track record in guest satisfaction, operational excellence and financial performance.
• Strong commercial acumen with revenue management, budgeting, labour productivity and asset management.
• Exceptional leadership, stakeholder management and communication skills.
• Passionate about luxury hospitality, people development and guest experiences.

Responsabilités

• Provide strategic leadership for all Rooms Division operations.
• Drive service standards and luxury guest experiences.
• Lead guest recognition, loyalty, and service recovery initiatives.
• Collaborate with Sales, Revenue Management, and F&B to grow revenue.
• Oversee capital projects and asset management initiatives.

Connaissances

Leadership

Stakeholder mgmt

Communication

Guest experience

Strategic thinking

Formation

Hospitality/Business degree

Description du poste

Shangri-La Singapore is seeking a Director of Rooms to lead the entire Rooms Division including Front Office, Guest Relations, Housekeeping, Horizon Club, and Valley Wing. You will set strategic direction, uphold luxury standards, and ensure seamless guest journeys.

The role partners with Sales, Revenue Management, and F&B to drive revenue, manage costs, and mentor leaders. You will champion service excellence for VIP guests, supervise assets, and foster a culture of accountability and