Director, Cloud & AI Operations Center

COMBO TECHNOLOGY PTE. LTD.; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

COMBO TECHNOLOGY PTE. LTD. in Singapore seeks a Director to run the Operations Center for cloud and AI services. You will drive service delivery, monitor performance, handle incidents and lead a growing team across multiple functions.

You will set priorities, ensure SLA adherence and coordinate with engineering, product, sales, and support to enable smooth service launches and escalations in a fast-paced environment.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration or a related discipline.
• Experience leading technology operations teams and managing service delivery.

Responsibilities

• Lead the daily operations of COMBO's cloud and AI services operations center in Singapore, overseeing service delivery, operational performance, incident management and team development.
• Set service standards, operating priorities and performance targets for the operations center.
• Oversee service monitoring, incident response and escalation; lead major incident reviews and drive corrective actions to completion.
• Monitor service availability, response and resolution times, and adherence to SLAs; report performance and risks to senior management.
• Develop and maintain SOPs, escalation protocols and business continuity plans.
• Manage staffing, capacity planning and budgets to meet service commitments and support growth.
• Coach team leads and staff, set performance expectations and identify training needs.
• Coordinate with engineering, product, sales, customer support and external providers on launches, changes and escalations.
• Support information security, IT service management and audit requirements.

Skills

Leadership

Incident management

Stakeholder management

Team development

Decision making

English & Mandarin fluency

Education

Bachelor's degree in IT/CS/Engineering/Business Administration or related

Tools

Cloud platforms

ITIL

Job description

COMBO TECHNOLOGY PTE. LTD. in Singapore seeks a Director to run the Operations Center for cloud and AI services. You will drive service delivery, monitor performance, handle incidents and lead a growing team across multiple functions.

You will set priorities, ensure SLA adherence and coordinate with engineering, product, sales, and support to enable smooth service launches and escalations in a fast-paced environment.