Director, Change & Resilience Engagement

Standard Chartered Bank

Singapore

Hybrid

SGD 120,000 - 180,000

Full time

11 days ago

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Benefits offered by this job

Flexible working

Wellbeing programme

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Diversity & inclusion

Job summary

Standard Chartered Bank in Singapore is seeking an experienced Change Manager to drive awareness, engagement and adoption of Group Resilience capabilities across the Bank. You will design enterprise-wide communications, training and stakeholder engagement that build resilience.

Reporting to the Head of Strategy, Governance & Change, you will translate resilience priorities into practical outcomes, develop adoption plans, coach teams and ensure governance and regulatory alignment.

Qualifications

8+ years in organisational change management, communications or transformation.
Experience delivering change across large organisations.
Experience with senior stakeholders in matrix environments.
Experience supporting regulatory, risk, operational resilience or transformation initiatives would be advantageous.

Responsibilities

Develop and execute the Group Resilience engagement and change strategy to increase awareness, understanding and adoption of resilience capabilities across the Bank.
Translate Group Resilience priorities, regulatory developments and strategic objectives into practical change and communication outcomes.
Develop annual engagement, communications and capability-building roadmaps aligned to Group Resilience priorities.
Advise programme and initiative leads on change impacts, stakeholder management and adoption strategies.
Support the development of a strong resilience culture across the Bank.
Design and deliver enterprise-wide communications that promote awareness and understanding of Group Resilience capabilities and priorities.
Develop stakeholder engagement plans for senior leaders, businesses, functions, countries and support teams.
Lead awareness campaigns, engagement events, townhalls, roadshows and targeted outreach activities.
Create compelling content including presentations, newsletters, training materials, videos, intranet content and leadership messaging.
Establish and maintain channels to gather stakeholder feedback and measure understanding and engagement.
Build and maintain networks of resilience champions across businesses and functions.
Partner with communications, HR and learning teams to amplify resilience messaging across the organisation.
Provide change management support and advisory services to Group Resilience programmes and strategic initiatives, including impact assessments, stakeholder engagement, communications and adoption planning.
Develop and maintain change management methodologies, templates and toolkits for use across Group Resilience initiatives.
Conduct stakeholder and change impact assessments for key resilience programmes.
Develop readiness, adoption and reinforcement plans for new resilience capabilities and operating model changes.
Produce management information and reporting on stakeholder engagement, communications effectiveness, training completion and adoption metrics.
Monitor engagement and adoption indicators and recommend corrective actions where required.
Capture lessons learned and continuously improve change delivery practices.
Design and deliver resilience training, awareness and capability-building programmes.
Develop role-based learning pathways for different stakeholder groups.
Coach programme teams and resilience SMEs on communication, stakeholder engagement and change management approaches.
Build change capability within Group Resilience and across the wider Bank.
Encourage collaboration, knowledge sharing and continuous improvement.
Identify and manage risks relating to engagement, awareness, adoption and stakeholder readiness.
Escalate change and adoption risks through appropriate governance forums.
Develop mitigation plans for stakeholder resistance, capability gaps and adoption challenges.
Ensure resilience requirements are appropriately embedded within business processes and ways of working.
Support assurance reviews, audits and regulatory activities through evidence of adoption and effective communications.
Support governance and reporting activities for Group Resilience change initiatives and engagement activities.
Prepare concise, outcome-focused updates for leadership, programme governance forums and management committees.
Maintain oversight of communications, training and engagement activities across Group Resilience.
Ensure change activities comply with the Bank's change governance standards and regulatory expectations.
Maintain evidence and artefacts to support assurance, audit and regulatory reviews.
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank.