Director, Analytics and Insights

Singtel Group; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Singtel Group in Singapore seeks a seasoned Director, Analytics & Insights to lead the Consumer Group analytics, BI and insights function, enabling data-driven decision-making, commercial growth, customer experience enhancement and operational optimization across the organization.

The role partners with senior business and technology stakeholders to translate complex data into actionable strategies that support business transformation and long-term competitive advantage.

Qualifications

• Degree in Business, Analytics, Data Science, Computer Science, Economics or Engineering.
• 12-15+ years of analytics, BI, data science, or insights leadership.
• Proven leadership of large analytics teams.

Responsibilities

• Develop and lead consumer analytics and insights strategy aligned to priorities.
• Drive data-driven transformation across commercial, customer, operational, and digital domains.
• Partner with senior leaders to identify growth opportunities and operational improvements.
• Lead analytics and BI teams and establish governance across the enterprise.
• Drive KPI management, executive reporting, and performance insights.
• Collaborate to modernize analytics platforms and data infrastructure.
• Manage analytics investment priorities, budgets, and resources.
• Champion innovation in analytics, AI and automation.

Skills

Leadership

Analytics strategy

Cross-functional collaboration

AI/ML understanding

Data visualization

SQL

Python

R

Tableau

Power BI

Regulatory awareness

Change management

Education

Degree in Business/Analytics/Data Science/Engineering

Tools

SQL

Python

R

Tableau

Power BI

Job description

Select how often (in days) to receive an alert:

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it's like to be with an Employer of Choice*. Together, let's create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

The Director, Analytics & Insights leads the Consumer Group analytics, business intelligence, and insights function to enable data-driven decision-making, commercial growth, customer experience enhancement, and operational optimization across the organization.

The role is responsible for shaping and executing the enterprise analytics strategy, advancing AI and data capabilities, and embedding a culture of evidence-based decision-making across business functions.

Working closely with senior business and technology stakeholders, the role translates complex data into actionable strategies that support business transformation and long-term competitive advantage.

Make an impact by:

• Develop and lead the Consumer analytics and insights strategy aligned to corporate and business priorities - Analytics initiatives deliver measurable business impact and support strategic decision-making.
• Drive data-driven transformation across commercial, customer, operational, and digital domains - Increased adoption of analytics and evidence-based decision-making across the organization.
• Partner with senior business leaders to identify growth opportunities, customer insights, and operational improvements - Improved revenue growth, customer retention, customer experience, and operational efficiency.
• Lead and develop high-performing analytics and BI teams - Strong analytics capability, talent retention, and succession pipeline
  Establish analytics governance, standards, and best practices across the enterprise - Improved data quality, consistency, compliance, and governance maturity.
• Drive enterprise KPI management, executive reporting, and performance insights - Timely, accurate, and actionable management reporting for executive decision-making.
• Collaborate with technology and data teams to modernize analytics platforms and data infrastructure - Scalable, reliable, and future-ready analytics ecosystem supporting business growth.
• Manage analytics investment priorities, budgets, and resource allocation (Consumer Data Squad).
• Champion innovation in analytics, AI, automation, and customer intelligence capabilities.

Skills for Success:

• Degree in Business, Analytics, Data Science, Computer Science, Economics or Engineering.
• 12-15+ years of experience in analytics, business intelligence, data science, or insights functions, preferably within telecommunications, technology, or large consumer-facing organizations.
• Proven leadership experience managing large, cross-functional analytics or data teams.
• Strong track record of delivering measurable business outcomes through analytics and data-driven strategies.
• Strong understanding of advanced analytics, predictive modelling, AI/ML, and data visualization techniques.
• Proficiency in analytics and BI tools such as SQL, Python, R, Tableau, Power BI, or similar platforms.
• Strong understanding of data governance, privacy, cybersecurity, and regulatory requirements.
• Proven ability to lead organizational change and drive analytics adoption.
• Ability to balance innovation with operational execution and governance requirements.