Director, Analytics and Insights

Singapore Telecommunications Limited; Singapore; On-site; SGD 240,000 - 360,000; Full time

Benefits offered by this job

Health & wellness benefits

Training & development

Internal mobility

Job summary

Singtel in Singapore seeks a Director of Analytics & Insights to lead the Consumer Group analytics, BI, and insights function, enabling data-driven decisions that drive growth and improve customer experience. The role shapes analytics strategy, advances AI capabilities, and partners with senior leaders to translate data into actionable plans, governance, and scalable platforms.

The position demands 12–15+ years of analytics leadership and a proven ability to manage large teams delivering

Qualifications

• 12–15+ years in analytics, BI, data science, or insights.
• Experience in telecom, tech, or large consumer-facing organizations preferred.
• Proven leadership of large cross-functional analytics teams.
• Track record delivering measurable outcomes through data-driven strategies.

Responsibilities

• Develop and lead analytics strategy aligned to corporate priorities.
• Drive data-driven transformation across commercial, customer, operational, and digital domains.
• Partner with senior leaders to identify growth opportunities, customer insights, and operational improvements.
• Lead analytics governance, standards, and best practices across the enterprise.
• Drive KPI management, executive reporting, and performance insights.

Skills

Analytics leadership

Cross-functional leadership

AI/ML

Data visualization

SQL

Python

R

Tableau

Power BI

Data governance

Regulatory compliance

Change management

Education

Bachelor's degree in analytics/CS/engineering

Tools

SQL

Python

R

Tableau

Power BI

Job description

At Singtel, we believe in the strength of a vibrant, diverse and inclusive workforce where backgrounds, perspectives and life experiences of our people help us innovate and create strong connections with our customers. We strive to ensure all our people practices are non-discriminatory and provide a fair, performance-based work culture that is diverse, inclusive and collaborative.
Join us and experience what it’s like to be with an Employer of Choice*. Together, let’s create a brighter digital future for all. *Awarded at the HR Fest Awards 2020.

The Director, Analytics & Insights leads the Consumer Group analytics, business intelligence, and insights function to enable data-driven decision-making, commercial growth, customer experience enhancement, and operational optimization across the organization.

The role is responsible for shaping and executing the enterprise analytics strategy, advancing AI and data capabilities, and embedding a culture of evidence-based decision-making across business functions.

Working closely with senior business and technology stakeholders, the role translates complex data into actionable strategies that support business transformation and long-term competitive advantage.

Make an impact by:

• Develop and lead the Consumer analytics and insights strategy aligned to corporate and business priorities - Analytics initiatives deliver measurable business impact and support strategic decision-making.
• Drive data-driven transformation across commercial, customer, operational, and digital domains - Increased adoption of analytics and evidence-based decision-making across the organization.
• Partner with senior business leaders to identify growth opportunities, customer insights, and operational improvements - Improved revenue growth, customer retention, customer experience, and operational efficiency.
• Lead and develop high-performing analytics and BI teams - Strong analytics capability, talent retention, and succession pipeline
  Establish analytics governance, standards, and best practices across the enterprise - Improved data quality, consistency, compliance, and governance maturity.
• Drive enterprise KPI management, executive reporting, and performance insights - Timely, accurate, and actionable management reporting for executive decision-making.
• Collaborate with technology and data teams to modernize analytics platforms and data infrastructure - Scalable, reliable, and future-ready analytics ecosystem supporting business growth.
• Manage analytics investment priorities, budgets, and resource allocation (Consumer Data Squad).
• Champion innovation in analytics, AI, automation, and customer intelligence capabilities.

Skills for Success:

• Degree in Business, Analytics, Data Science, Computer Science, Economics or Engineering.
• 12–15+ years of experience in analytics, business intelligence, data science, or insights functions, preferably within telecommunications, technology, or large consumer-facing organizations.
• Proven leadership experience managing large, cross-functional analytics or data teams.
• Strong track record of delivering measurable business outcomes through analytics and data-driven strategies.
• Strong understanding of advanced analytics, predictive modelling, AI/ML, and data visualization techniques.
• Proficiency in analytics and BI tools such as SQL, Python, R, Tableau, Power BI, or similar platforms.
• Strong understanding of data governance, privacy, cybersecurity, and regulatory requirements.
• Proven ability to lead organizational change and drive analytics adoption.
• Ability to balance innovation with operational execution and governance requirements.

Rewards that Go Beyond

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth.