Field Process Engineer 1

Lam Research; Singapore; Hybrid; SGD 42,000 - 65,000; Full time

Job summary

Lam Research is seeking a Field Process Engineer in Singapore. The role focuses on customer installations, process improvements, and DOE evaluations, with on-site support at customer sites and overseas assignments as needed.

You will work with account teams to align technology roadmaps, run simple experiments, and develop new processes for applications in a Fab environment. A bachelor’s degree in a related field is required, with Masters preferred.

Qualifications

• Bachelor's degree in Electronics, Chemical, Mechanical, Physics, or Materials Science or related field.
• This is a graduate eligible role with no prior work experience required.
• Systematic and analytical mindset with good communication and interpersonal skills.
• Able to engage customers on technical solutions and to work in a Fab environment.
• Willing to support short-term overseas assignments.
• Must wear PPE including cleanroom garments and safety shoes.

Responsibilities

• Collaborate with Account team and customers to understand technology roadmaps and requirements.
• Coordinate with Global Product Group on product demonstrations and strategy.
• Assist with startup of capacity-add Lam systems and match results to existing setups.
• Design and evaluate simple DOE to characterize process windows for installations or modifications.
• Conduct experiments, collect data, and generate reports for internal and external distribution.
• Develop new processes for customer applications and maintain equipment in good working condition.
• Represent Lam professionally to customers and maintain strong relationships during start-up and troubleshooting.
• Ensure safety at the work site and comply with company policies.

Skills

Analytical mindset

Communication skills

Customer engagement

Fab environment experience

Overseas readiness

Education

Bachelor's degree in Electronics/Chemical/Mechanical/Physics/Materials

Master's degree preferred

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

At Lam, as a Field Process Engineer you are a customer-focused expert on our equipment, pushing the boundaries to meet customer needs. You play a vital role in supporting the customer in installations, training, and identifying design improvements with product groups. Your portfolio includes providing on-site support at customer sites which include being familiar with customer wafer fabrication processing flow and techniques, addressing potential integration challenges with systems which impact or are being impacted earlier or later in the process flow. This includes Design of Experiment (DOE), process evaluation and documentation of process outputs relating to hardware installations, medications / upgrades to existing systems.

What You’ll Do

• Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
• Work with Account team and customers to execute to penetration and defense strategy, including coordinating with Global Product Group on product demonstration
• Perform startup of “capacity add” Lam systems i.e. match results to existing systems and applications
• Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades
• Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution
• Develop new processes to new and/or existing customer applications
• Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
• Develop good customer relations during start-up and trouble-shooting
• Maintain company’s assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
• Ensure safe working condition at work site
• Any other duties as assigned by the Immediate Supervisor

Who we’re looking for

• Bachelors of Science in Electronics, Chemical, Mechanical, Physics, Material Science, or related field
• Prior work experience not required
• This is a graduate eligible role
• Systematic and has an analytical mindset
• Good communication and interpersonal relations skill
• Able to actively engage customers on technical solutions
• Able to work in Fab environment and perform standby duties
• Must be able to wear personal protective clothing which comprises of air respirator equipment, clean room garments and safety shoes
• Willing to support short term, overseas assignment

Preferred Qualifications

• Masters of Science is preferred.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.