Digital Transformation & Process Improvement Analyst

MISTER MOBILE TRADING PTE. LTD.

Singapore

On-site

SGD 60,000 - 80,000

Full time

6 days ago

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Job summary

Mister Mobile Trading PTE. LTD. in Singapore seeks a highly analytical Project Analyst to support digital transformation, optimize business processes, and translate operational needs into practical technology solutions.

You’ll work with Operations, Product, IT, Data, Finance, HR, and external vendors to ensure projects align with business objectives. Join a market-leading team focused on process improvement, data analytics, and automation.

Qualifications

Bachelor's Degree in Business Administration, Information Systems, Computer Science, Industrial Engineering, Operations Management, or a related discipline.
2–5 years of experience in Business Analysis, Project Management, Process Improvement, Digital Transformation, Operations Excellence, or related roles.
Strong analytical and critical thinking skills with the ability to identify root causes and recommend practical solutions.
Experience documenting business requirements, workflows, process maps, and functional specifications.
Strong project coordination skills with the ability to manage multiple initiatives simultaneously.
Excellent communication and stakeholder management skills, with the ability to work effectively across both business and technical teams.
Comfortable analysing data and translating business needs into system or reporting requirements.
Proficient in Microsoft Excel, PowerPoint, and Microsoft Visio or other process mapping tools.
Experience working with ERP, CRM, HRIS, POS, or workflow automation platforms will be an advantage.
Familiarity with Agile, Scrum, Lean, Six Sigma, or business process improvement methodologies is advantageous.

Responsibilities

Engage business stakeholders to understand operational challenges, business objectives, and system requirements.
Gather, analyse, and document business requirements into functional specifications, user stories, process maps, and acceptance criteria.
Facilitate requirement discussions and workshops with business and technical teams.
Analyse existing business processes and identify opportunities to improve efficiency through automation, digitalisation, and workflow optimisation.
Design future-state ("To-Be") business processes that improve operational effectiveness and user experience.
Recommend practical solutions that align with business priorities and operational needs.
Support the planning, execution, testing, and implementation of digital transformation initiatives.
Coordinate project timelines, deliverables, dependencies, and stakeholder communications.
Monitor project progress and proactively identify risks, issues, and mitigation plans.
Define business data requirements for reporting, dashboards, and operational analytics.
Validate business rules and data logic with Product, IT, and Data teams.
Investigate system issues, perform root cause analysis, and support resolution of data discrepancies.
Maintain accurate project documentation, business requirements, SOPs, workflow diagrams, and implementation records.
Support User Acceptance Testing (UAT), change management activities, and post-implementation reviews.
Ensure documentation is current and aligned with governance standards.