Digital Transformation Lead — Operational Excellence

HYPERSCAL SOLUTIONS PTE. LTD.; Singapore; On-site; SGD 120,000 - 180,000; Full time

Job summary

MSC Mediterranean Shipping Company invites a seasoned Business Transformation Specialist to join the Management Department in Singapore. The role focuses on driving efficiency, resource optimization, and cost leadership across MSC’s SEA operations, leveraging digital solutions, AI tools, and global platforms.

You will work with senior management and diverse stakeholders across borders, contributing to standardized processes and continuous improvement while advancing strategic initiatives in a

Qualifications

• Minimum 8 to 10 years of relevant industry experience including 5 years in business analysis role.
• Degree in Business Management / Business Information System / Data Science or related discipline is advantageous.
• Strong communication skills with the ability to engage and influence stakeholders at all levels.
• Proficient in Microsoft 365 applications.
• Experience with AI productivity tools (Microsoft Copilot, Anthropic Claude, OpenAI Codex) is advantageous.
• Proficient in database design and development, especially Microsoft SQL.
• Good understanding of IT infrastructure, networks, systems, applications, and technology solutions.
• Excellent communication, interpersonal, and presentation skills.
• Highly organized, process-driven, and detail-oriented.
• Strong attention to detail with a focus on accuracy and quality.
• Proven ability to manage and collaborate with multiple stakeholders, including senior management.
• Customer-focused with a strong commitment to service excellence.
• Effective problem-solving and conflict resolution skills.
• Ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Thrives under pressure in a fast-paced setting.
• Strong analytical, critical thinking, and decision-making capabilities.
• Self-motivated, proactive, and driven to deliver results.
• Able to work independently while collaborating with cross-functional teams.

Responsibilities

• Partner with Functional Heads to understand business needs and translate requirements into digital and process solutions.
• Collaborate with IT to define, evaluate, and implement systems and technology solutions.
• Gather, analyse, document, and communicate business requirements and solution specifications.
• Lead solution assessments, validation activities, and stakeholder engagement.
• Work with IT teams to review testing strategies and ensure successful implementations of new systems.
• Support data analysis, issue investigation, reporting, and system upgrades.
• Drive ISO 9001 compliance and continuous improvement efforts across MSC Geneva standards.
• Champion digital transformation and innovation initiatives to boost efficiency and operational excellence across SEA.

Skills

Communication

Stakeholder management

Business analysis

Data analysis

Digital transformation

Problem solving

Self-motivation

Cross-functional teamwork

Education

Degree in Business Management / Business Information System / Data Science

Tools

Microsoft 365

Microsoft Copilot

Anthropic Claude

OpenAI Codex

Microsoft SQL

Job description

MSC Mediterranean Shipping Company invites a seasoned Business Transformation Specialist to join the Management Department in Singapore. The role focuses on driving efficiency, resource optimization, and cost leadership across MSC’s SEA operations, leveraging digital solutions, AI tools, and global platforms.

You will work with senior management and diverse stakeholders across borders, contributing to standardized processes and continuous improvement while advancing strategic initiatives in a