Digital Service Officer

CTM FACILITIES MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 50,000 - 80,000; Full time

Benefits offered by this job

Remote work options not provided

Job summary

CTM Facilities Management Pte. Ltd. is seeking a competent professional to support the implementation and daily management of digital FM systems in our Singapore operations.

You will work closely with FM and IT teams to ensure smooth system performance, resolve data issues promptly, and coordinate training for staff on new digital services. You will also oversee data transfers between FM platforms, maintain accurate records and documentation, and monitor work requests from assignment to

Qualifications

• Diploma in Facilities Management or related field with minimum 2 years of FM experience.
• Experience in implementing and managing digital FM systems and applications.

Responsibilities

• Support the implementation and day-to-day management of digital FM systems and applications.
• Collaborate with FM and IT teams to ensure systems run smoothly for daily operations.
• Monitor system activities and follow up on issues to resolve them promptly.
• Coordinate training and support for ground staff when new systems or digital services are introduced.
• Manage data transfer and sharing between FM systems, ensuring accuracy and currency.
• Check accuracy and completeness of system records, including work orders, tickets, procurement and asset data.
• Maintain digital FM documentation such as floorplans, O&M manuals, assets and space data.
• Monitor work requests to ensure proper assignment, tracking and completion.
• Track progress and coordinate follow-up actions for equipment and updates.
• Monitor system performance and work with teams to minimise disruptions.
• Provide support and guidance on digital and cloud-based solutions (e.g., Microsoft Azure).
• Identify opportunities to improve FM operations through technology.

Skills

FM systems

Data management

Cloud platforms

Education

Diploma in Facilities Management

Job description

Job Responsibilities:

• Support the implementation and day-to-day management of digital Facilities Management (FM) systems and applications.
• Work closely with the Facilities Management and IT teams to ensure systems run smoothly and support daily operations.
• Monitor system activities and follow up on any system or data issues to ensure timely resolution.
• Coordinate training and provide support to ground staff when new systems, applications or digital services are introduced.
• Manage the transfer and sharing of data between different FM systems, ensuring information is accurate and up to date.
• Check the accuracy and completeness of system records, including work orders, job tickets, procurement and asset information.
• Maintain digital records and FM documentation, including floorplans, Operation & Maintenance Manuals (OMM), assets and space information.
• Monitor work requests and ensure they are properly assigned, tracked and updated until completion.
• Track work progress, equipment breakdowns and important updates through digital platforms, and coordinate follow-up actions where required.
• Monitor system performance and work with relevant teams to minimise disruption caused by system issues.
• Provide support and advice on digital and cloud-based solutions, such as Microsoft Azure or other similar platforms.
• Identify opportunities to improve FM operations through technology and digital solutions.
• Coordinate meetings with the relevant FM and digital teams to discuss system updates, improvements and new technology.
• Support the team in meeting relevant IT, government and system compliance requirements.

Job Requirements:

Diploma in Facilities Management or other relevant fields from a recognized tertiary establishment with minimum 2 years relevant working experience in providing facilities management services.