Digital Sales & Account Specialist

TDCX; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A leading service provider in Singapore is seeking an individual to engage with clients and manage a portfolio of SMB clients. You will enhance the client experience through effective communication and sales opportunities. Ideal candidates should have a diploma or Bachelor's degree and preferably 2 years of experience in a relevant role. Strong communication skills and time management are essential for success in this position.

Qualifications

• At least a diploma or Bachelor's Degree.
• Preferably 2 years of relevant work experience.
• Strong time management skills.

Responsibilities

• Engage with new and existing clients daily via phone, chat, and email.
• Enhance client experience and manage a portfolio of SMB clients.
• Provide pre- and post-sales support for applicable products.

Skills

Client engagement

Sales opportunities identification

Communication skills

Time management

Education

Diploma or Bachelor's Degree in any field

Job description

Role Overview

You will play a vital role in delivering exceptional service to our partner brands by performing the following tasks:

• Engage with new and existing clients (Agencies or Advertisers) daily via phone, chat, and email to identify sales opportunities and recommend tailored solutions that align with their business objectives.
• Enhance client experience by promoting optimal and appropriate product adoption. Manage a portfolio of SMB clients, with a focus on revenue growth.
• Provide pre- and post-sales support for applicable products within your scope and knowledge area.
• Develop expertise in our clients’ advertising solutions, identify industry trends, and proactively address challenges.
• Share valuable product insights, feedback, and revenue trends based on your experience and feedback from advertisers.
• Champion success stories by highlighting advertisers’ growth achievements through our products, utilizing various tools to effectively communicate and drive their business success.
• Perform additional duties as assigned by management to support the effective implementation, maintenance, and continuous improvement of TDCX’s Quality Management System.

Requirements

• Possess at least a diploma (Advanced/Higher/Graduate), Bachelor’s Degree, Postgraduate Diploma, or Professional Degree in any field.
• Preferably have 2 years of relevant work experience.
• Demonstrate strong time management skills and a drive to exceed expectations.
• Business development, sales account management, or consultative selling experience is a plus.
• Exhibit excellent verbal, written, and listening communication skills.
• A self-starter who can meet deadlines, enjoys working in a competitive inside sales environment, and is comfortable with computers and multiple systems.
• Proficient in English and the language of the supporting market.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

We regret only short‑listed candidates will be notified.