Digital Patient Care Coordinator — 8-Month Maternity Cover

Recruit Express Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Patient Care Coordinator for a Digital Healthcare programme on an 8‑month maternity‑cover contract located in Western Singapore (West).

The role focuses on patient engagement, care coordination, and data management, with responsibilities spanning enrolment support, chatbot guidance, dashboard accuracy, and cross‑functional communications within the clinical team. Working hours are Mon–Thu 8.30am–6.00pm and Fri 8.30am–5.30pm.

Responsibilities

• Contact patients to introduce the programme and support enrolment.
• Follow up with non-responsive patients and guide them on using the chatbot.
• Coordinate appointments, referrals, handovers and communications between patients and clinical teams.
• Verify patient eligibility and ensure enrolment details are accurately reflected on the dashboard.
• Monitor daily dashboard activities and review patient responses received through the chatbot.
• Identify patients requiring attention and route or escalates concerns to the clinical team according to established workflows and protocols.
• Ensure patient interactions and follow-up actions are tracked through to completion.
• Maintain and update patient databases accurately.
• Document patient interactions, outcomes and escalations across relevant IT systems.
• Collate and validate data on enrolment, response rates, outreach attempts, escalations and patient outcomes.
• Analyse trends, recurring non-response patterns and potential care gaps.
• Prepare regular reports and updates for the team.
• Support audits, service evaluations and operational improvement initiatives.
• Identify opportunities to improve patient engagement and workflow efficiency.
• Work closely with the multidisciplinary team to support effective care coordination.

Job description

Recruit Express Pte Ltd is seeking a Patient Care Coordinator for a Digital Healthcare programme on an 8‑month maternity‑cover contract located in Western Singapore (West).

The role focuses on patient engagement, care coordination, and data management, with responsibilities spanning enrolment support, chatbot guidance, dashboard accuracy, and cross‑functional communications within the clinical team. Working hours are Mon–Thu 8.30am–6.00pm and Fri 8.30am–5.30pm.