Digital Marketing Executive (Campaign Operations)

Have Halal, Will Travel; Singapore; On-site; SGD 42,000 - 78,000; Full time

Job summary

Have Halal, Will Travel is seeking a Digital Marketing Executive (Campaign Operations) to manage end‑to‑end campaign execution and client servicing. You will liaise between internal teams, external partners, and clients to ensure KPI targets are met and renewals are actively managed, with a focus on Singapore-based client needs.

You will collaborate with the Sales Director to support renewals and growth across local and international brands, while maintaining strong relationships with partners

Qualifications

• Bachelor’s degree or diploma in Marketing, Business or related field.
• Experience (ideally 2–4 years) in campaign operations, account servicing, or client management in a marketing/agency environment.
• Proficiency with project management tools (Asana) and CRM systems (Zoho).
• Strong analytical skills; ability to derive insights from campaign data.

Responsibilities

• Set up project dashboards in Asana for each new campaign with tasks and deadlines.
• Coordinate internal and external resources to meet campaign deliverables on schedule.
• Monitor campaign performance against KPIs and propose corrective actions.
• Create and review campaign performance reports and present insights.
• Ensure timely updates from the ad-buy team and conduct monthly content reviews.
• Support renewals and growth discussions with the Sales Director.

Skills

Analytical skills

Communication skills

Organizational skills

Asana proficiency

Zoho CRM proficiency

Client management

Education

Bachelor’s degree or diploma in Marketing, Business or related field

Tools

Asana

Zoho CRM

Google Analytics

SEMrush

Job description

Digital Marketing Executive (Campaign Operations)

As a Digital Marketing Executive (Campaign operations), you will manage the end-to-end execution of client campaigns while owning client servicing and account maintenance tasks. You will act as the key liaison between our internal teams, external partners/freelancers and clients to ensure campaigns run smoothly, deliver against KPIs, and renewals are proactively managed.

You will work closely with the Sales Director to support renewals and growth of existing accounts. Our clients range from international brands such as Singapore Airlines and Klook to local favourites such as Seoul Garden and Delifrance.

This role is open only to candidates based in Singapore.

Key Responsibilities

• Campaign & Client Delivery
  • Set up project dashboards in Asana for each new campaign: define tasks, deadlines, assign resources, monitor progress.
  • Coordinate internal (content, design, ad‑buy) and external (freelancers, partners) resources to fulfil campaign deliverables on schedule.
  • Monitor campaign accuracy and performance against KPIs; identify issues early and propose corrective actions.
  • Create and review campaign performance reports; present insights to internal teams and clients.
  • Ensure the ad‑buy team / person‑in‑charge provides timely updates on running ads.
  • Conduct monthly content reviews of published work (articles, listings, videos) for quality and alignment.
  • Collect and analyse NPS or client feedback to gauge satisfaction and identify improvement areas.
• Sales Support & Proposal Research
  • Assist the Sales Director with proposal development via market research and analytics tools (e.g., Google Analytics, SEMRush).
  • Provide data, insights, case study content or campaign background to support sales proposals.
• Client & Partner Relations and Renewals
  • Maintain the client/partner database and update campaign‑related details in Zoho CRM.
  • Publish monthly B2B e‑DMs for partner/client outreach.
  • Assist the Sales Director in setting up meetings with new leads and key accounts; participate in key client meetings.
  • New addition: Proactively reach out to existing clients to schedule renewal discussions with the Sales Director; ensure renewal opportunities are tracked and prepared ahead of contract expiry.

Requirements

• Bachelor’s degree or diploma in Marketing, Business or related field.
• Experience (ideally 2-4 years) in campaign operations, account servicing, or client management in a marketing/agency environment.
• Proficiency with project management tools (e.g., Asana) and CRM systems (e.g., Zoho).
• Strong analytical skills; ability to derive insights from campaign data and draw actionable recommendations.
• Excellent communication and interpersonal skills; comfortable setting up client meetings and supporting renewals.
• Organized and detail-oriented: able to manage multiple campaigns/clients concurrently.
• Executives with events management experience preferred.
• Desired: Knowledge of digital marketing analytics tools (Google Analytics, SEMRush), content operations, freelancer management.