Digital Enablement Lead, Service & Operations (Contract)

National University Polyclinics; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

National University Polyclinics in Singapore is looking for a Senior/Assistant Manager for Service and Operations (Contract till 31 Mar 2028) to drive Digital Enablement and Transformation of IT systems, including NGEMR, QMS, NBS, and Health Hub, across clinics and HQ.

You will represent end users in UAT, run test scripts, coordinate with Synapxe and vendors, and ensure system readiness for polyclinic go‑live while boosting digital adoption.

Qualifications

• Degree in any discipline.
• At least 4 years of relevant working experience, preferably in IT domain supporting operations.
• Good writing, presentation and communication skills.
• Strong people skills with the ability to engage and work with internal/external stakeholders.
• Meticulous and able to work well in a team‑based environment with a proactive mindset in problem‑solving and solution implementation.
• Good organization skills, able to multi‑task and work under tight timelines.

Responsibilities

• Oversee IT systems and applications that support clinic operations, service providers, ops users, and HQ digital transformation efforts.
• As SAS HQ POC, coordinate and liaise with cluster work groups to align solutions in user interfaces/functionalities for Cluster or NUP systems such as HH, SMS system, pharmacy automation, QMS, NGEMR, etc.
• Drive and collaborate with clinics to co‑develop and implement enhancements to DET workgroup initiatives and NUP IT work plan.
• Maintain comprehensive documentation of system/application configurations and end user workflows, as well as perform regular user access matrix reviews with Clinic POCs.
• Ensure timely resolution of IT‑related issues at clinic level and HQ.

Skills

Communication skills

People skills

Team collaboration

Problem-solving

Education

Degree in any discipline

Job description

National University Polyclinics in Singapore is looking for a Senior/Assistant Manager for Service and Operations (Contract till 31 Mar 2028) to drive Digital Enablement and Transformation of IT systems, including NGEMR, QMS, NBS, and Health Hub, across clinics and HQ.

You will represent end users in UAT, run test scripts, coordinate with Synapxe and vendors, and ensure system readiness for polyclinic go‑live while boosting digital adoption.