Digital Ambassador

Just Recruit Singapore Pte Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Just Recruit Singapore Pte Ltd is seeking a Digital Ambassador in Singapore to assist customers with digital banking services and self-service transactions. You will guide customers on digital platforms and mobile apps, while providing helpful support and reassuring service experiences.

The role focuses on promoting digital banking adoption and ensuring a positive customer experience, with flexibility to support daily branch operations as needed.

Qualifications

• Minimum 1 year of prior experience as a Digital Ambassador within the banking industry.
• Good communication and interpersonal skills.
• Customer-oriented with a professional and approachable personality.
• Comfortable assisting customers with digital banking platforms and technologies.
• Able to work independently and as part of a team.

Responsibilities

• Assist customers with digital banking services and self-service transactions.
• Guide customers on the use of digital banking platforms and mobile applications.
• Provide basic support and troubleshooting for digital banking-related enquiries.
• Promote the adoption and usage of digital banking services.
• Assist with general customer enquiries and provide a positive customer experience.
• Support day-to-day branch operations when required.

Skills

Good communication

Interpersonal skills

Customer-oriented

Teamwork

Independent worker

Job description

About the role

A Digital Ambassador role within the banking industry, assisting customers with digital banking services and self-service transactions while promoting the adoption and usage of digital banking platforms.

Key responsibilities

• Assist customers with digital banking services and self-service transactions.

• Guide customers on the use of digital banking platforms and mobile applications.

• Provide basic support and troubleshooting for digital banking-related enquiries.

• Promote the adoption and usage of digital banking services.

• Assist with general customer enquiries and provide a positive customer experience.

• Support day-to-day branch operations when required.

About you

• Minimum 1 year of prior experience as a Digital Ambassador within the banking industry.

• Good communication and interpersonal skills.

• Customer-oriented with a professional and approachable personality.

• Comfortable assisting customers with digital banking platforms and technologies.

• Able to work independently and as part of a team.