Digital & AI Service Delivery Leader
National Environment Agency
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Job summary
National Environment Agency is seeking a senior professional to lead the design, implementation and continuous improvement of digital and AI-enabled service delivery solutions. You will collaborate with stakeholders to modernise a broad range of enterprise service systems and champion new digital ways of working across the organisation.
The role involves driving service innovation, working with partners to advance digital integration, and embedding technologies to strengthen frontline service
Qualifications
- Experience driving digital transformation and service improvement in large organisations.
- Proven track record in enterprise system management or service innovation.
- Familiarity with AI technologies, cloud platforms and SaaS solutions.
- Strong project management and stakeholder engagement abilities.
- Ability to bridge business needs with IT teams and vendors.
Responsibilities
- Lead design, implementation and continuous improvement of digital and AI-enabled service delivery solutions.
- Collaborate with stakeholders to modernise enterprise service systems and promote digital adoption.
- Manage relationships with vendors and cross-functional teams to deliver projects on time.
- Drive strategic collaborations with public sector partners to advance service innovation.
Skills
Tools
Job description
National Environment Agency is seeking a senior professional to lead the design, implementation and continuous improvement of digital and AI-enabled service delivery solutions. You will collaborate with stakeholders to modernise a broad range of enterprise service systems and champion new digital ways of working across the organisation.
The role involves driving service innovation, working with partners to advance digital integration, and embedding technologies to strengthen frontline service
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