DevSecOps Tech Lead (Day 2 Ops, Red Hat Openshift)

ibm singapore pte ltd; Singapore; On-site; SGD 180,000 - 240,000; Full time

Job summary

IBM Consulting is seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice in Singapore. You will lead a team of consultants responsible for ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift within a government data center environment.

You will serve as the primary technical authority for Day 2 operations across a multi-solution landscape, overseeing day-to-day service delivery while mentoring

Qualifications

• At least 5 years in technology operations, platform engineering, or technical consulting roles.
• Hands-on OpenShift experience including cluster management, deployment, patching, and Day 2 operations.
• Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification.
• Experience leading a team in a managed services or consulting context.
• Knowledge of IT service management practices (SRs, CRs, incidents, problems).
• Experience coordinating CVE vulnerability assessments and platform upgrades.
• Willingness to work in an access-restricted datacenter environment.
• Singapore Citizen due to security clearance requirement.

Responsibilities

• Lead and oversee Day 2 operations ensuring platform stability, performance, and SLA adherence.
• Serve as the primary technical escalation point for SRs, CRs, incidents and problems.
• Oversee CVE patches and platform upgrades in line with security policies.
• Establish runbooks, playbooks, and SOPs for managed solutions.
• Drive remediation of technical debt and operational risks.
• Oversee user onboarding/offboarding across platforms and IAM compliance.
• Lead, mentor, and develop the Day 2 operations team.
• Coordinate with partners to plan upgrade roadmaps and manage risks.
• Act as Day 2 technical lead in client governance meetings and health reporting.

Skills

OpenShift

Team leadership

ITSM

CVE patching

IAM/Security policies

Stakeholder engagement

Education

Red Hat OpenShift Certified Specialist

Tools

OpenShift Administration (OCP)

Job description

IBM Consulting is seeking an experienced Day 2 Operations Tech Lead to join our Public Sector Data & AI practice. In this role, you will lead a team of consultants responsible for the ongoing operations and continuous improvement of enterprise data and AI platforms deployed on Red Hat OpenShift Container Platform (OCP) within a government data center environment.

You will serve as the primary technical authority for Day 2 operations across a multi‑solution landscape, overseeing day‑to‑day service delivery while mentoring your team and engaging directly with client stakeholders to ensure SLA commitments and platform health are consistently met.

Key Responsibilities

Technical Leadership & Day 2 Operations

• Lead and oversee all Day 2 operations activities, ensuring platform stability, performance, and availability in line with agreed SLAs
• Serve as the primary technical escalation point for service requests (SRs), change requests (CRs), incidents, and problems
• Oversee the timely assessment, scheduling, and execution of CVE patches and platform upgrades, ensuring compliance with client security policies
• Establish and enforce operational runbooks, playbooks, and SOPs for all managed solutions
• Drive identification and remediation of technical debt, performance bottlenecks, and operational risks

User & Access Management

• Oversee end‑to‑end user onboarding and offboarding processes across all managed platforms, ensuring access provisioning and deprovisioning are completed accurately and within agreed timelines
• Ensure onboarding/offboarding activities comply with client identity and access management (IAM) policies and security requirements

Team Management & Delivery

• Lead, mentor, and develop a team of Day 2 operations consultants, fostering a culture of technical excellence and accountability
• Plan and manage team workload allocation across SRs, CRs, patching cycles, and proactive maintenance activities
• Coordinate with project delivery teams to ensure smooth handover of new solutions into steady‑state operations

Partner Management

• Engage solution partners to understand product lifecycle and plan upgrade roadmaps for platforms and applications.
• Establish working relationships to manage, prioritize and mitigate any risks arising due to CVE, EOS, compliance etc.

Client Engagement & Governance

• Act as the primary Day 2 technical point of contact for client stakeholders.
• Prepare and present operational health reports, incident post‑mortems, and service review materials to client leadership
• Participate in stakeholder meetings and ensure all changes adhere to client governance and change management requirements

Required Professional and Technical Expertise

• At least 5 years of relevant experience in technology operations, platform engineering, or technical consulting roles
• Proven hands‑on experience with Red Hat OpenShift Container Platform (OCP), including cluster management, workload deployment, patching, and Day 2 operations
• Red Hat Certified Specialist in OpenShift Administration or equivalent OCP certification
• Demonstrated experience leading a team of technical consultants or operations engineers in a managed services or consulting context
• Solid understanding of IT service management practices covering service requests, change management, incident and problem management
• Experience managing CVE vulnerability assessments, patch planning, and coordinating platform upgrades in an enterprise environment
• Willingness to work in an access restricted datacenter environment with limited access to personal devices.
• Singapore Citizen due to the security clearance requirement

Preferred Professional and Technical Expertise

• Prior working experience within Singapore's public sector, government agencies, or defence
• organisations.
• Familiarity with Singapore Government security classification frameworks and data handling requirements
• Working knowledge of data integration and ETL concepts hands‑on experience with tools such as Talend is a plus
• Python ing skills for operational automation, monitoring, or administrative tasks
• Exposure to AI/ML platforms such as H2O.ai in an operational or support capacity