DevOps Support Engineer Kubernetes - THE EDGE CONTRACTING SERVICES PTE. LTD.

OpenTalent; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

OpenTalent is seeking a DevOps Support Engineer to help diagnose production incidents and support business-critical applications across cloud and containerised environments. You’ll work closer to the engineering layer, investigating issues in Kubernetes workloads and collaborating with application, infra, network and database teams.

You’ll perform incident management, log analysis and root-cause investigations, with exposure to Azure AKS and related cloud components.

Qualifications

• Hands-on production support experience in Kubernetes environments.
• Troubleshooting pods, deployments, services and container logs.
• Experience with Microsoft Azure; hands-on AKS is a plus.
• Solid Linux knowledge and production support skills.
• Familiar with monitoring/logging tools (Grafana, Prometheus, Kibana, Elasticsearch, Datadog).
• Working knowledge of SQL and relational databases.
• Exposure to CI/CD, deployments and release processes.
• Ability to investigate network, infra and configuration issues beyond the app.

Responsibilities

• Provide hands-on L2 production support and incident ownership.
• Troubleshoot Kubernetes environments including pods, deployments, and services.
• Investigate cross-layer issues across application, infrastructure, network and DB.
• Assist deployments, releases and upgrades and diagnose failures.
• Analyze logs, alerts and metrics to identify root causes.
• Work with Azure AKS environments and related cloud components.
• Perform SQL/database investigations as needed.
• Collaborate with Development, DevOps, Infrastructure and vendors during investigations.
• Participate in incident management, RCAs and continuous improvements.
• Support production environments with potential after-hours coverage.

Skills

Kubernetes experience

Linux proficiency

Monitoring tools

SQL database knowledge

CI/CD knowledge

AKS/Azure experience

Tools

Grafana

Prometheus

Kibana

Elasticsearch

Datadog

Job description

Is it the application? A failed pod? The deployment? The database? The network? Or something sitting underneath the Kubernetes environment?

You're the engineer expected to help figure that out.

We're looking for a DevOps Support Engineer to support business-critical applications running across modern cloud and containerised environments.

This isn't a traditional helpdesk or ticket-routing support position. You'll be working closer to the engineering layer — investigating production incidents, analysing logs, troubleshooting Kubernetes workloads and working across application, infrastructure, network and database teams to restore services.

You don't necessarily need to be the person who designed the Kubernetes platform from scratch. But you should be comfortable getting hands-on when something isn't behaving as expected.

What you'll be doing

• Provide hands-on L2 technical support for production applications and take ownership of incidents through investigation and resolution.
• Troubleshoot Kubernetes environments , including pods, deployments, services, container logs and application health.
• Investigate issues across the application, cloud/infrastructure, network and database layers to isolate the source of production problems.
• Support application deployments, releases and upgrades and investigate deployment failures.
• Analyse application and system logs, monitoring alerts and performance metrics to identify root causes.
• Work with Microsoft Azure environments , with exposure to Azure Kubernetes Service (AKS) highly advantageous.
• Perform SQL/database investigation where required to diagnose application or data-related issues.
• Work closely with Development, DevOps, Infrastructure and external vendors while retaining ownership of the initial technical investigation.
• Participate in incident management, RCA and continuous improvement of application stability and support processes.
• Support production environments that may require after-hours or 24/7 operational coverage.

What we're looking for

• Hands-on experience supporting production applications in Kubernetes environments .
• Practical troubleshooting experience with pods, deployments, services and container/application logs.
• Experience with Microsoft Azure ; hands-on AKS experience would be highly advantageous.
• Strong understanding of Linux, application troubleshooting and production support.
• Experience with monitoring/logging tools such as Grafana, Prometheus, Kibana, Elasticsearch, Datadog or similar .
• Working knowledge of SQL and relational databases.
• Exposure to CI/CD, application deployments and release processes.
• Able to troubleshoot beyond the application itself and investigate potential network, infrastructure, database and configuration issues .