Kubernetes Production Support Engineer (Azure AKS)

The Edge Contracting Services; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

The Edge Contracting Services is seeking a DevOps Support Engineer to support business-critical applications across cloud and container environments. You’ll investigate production incidents, analyze logs, troubleshoot Kubernetes workloads, and collaborate with application, infrastructure, network, and database teams to restore services.

Experience with Azure AKS, Linux, and monitoring tools is highly valued.

Qualifications

• Hands-on experience supporting production apps in Kubernetes environments.
• Troubleshooting pods, deployments, services and container logs.
• Experience with Microsoft Azure; AKS experience would be highly advantageous.
• Strong understanding of Linux, application troubleshooting and production support.
• Experience with monitoring/logging tools such as Grafana, Prometheus, Kibana, Elasticsearch, Datadog or similar.
• Working knowledge of SQL and relational databases.
• Exposure to CI/CD, application deployments and release processes.
• Able to troubleshoot beyond the application itself and investigate network, infrastructure, database and configuration issues.
• Comfortable owning technical investigations before escalating to the appropriate engineering team.

Responsibilities

• Provide hands-on L2 technical support for production applications and take ownership of incidents through investigation and resolution.
• Troubleshoot Kubernetes environments, including pods, deployments, services, container logs and application health.
• Investigate issues across the application, cloud/infrastructure, network and database layers to isolate the source of production problems.
• Support application deployments, releases and upgrades and investigate deployment failures.
• Analyse application and system logs, monitoring alerts and performance metrics to identify root causes.
• Work with Microsoft Azure environments, with exposure to AKS highly advantageous.
• Perform SQL/database investigation where required to diagnose application or data-related issues.
• Work closely with Development, DevOps, Infrastructure and external vendors while retaining ownership of the initial technical investigation.
• Participate in incident management, RCA and continuous improvement of application stability and support processes.
• Support production environments that may require after-hours or 24/7 operational coverage.

Skills

Kubernetes troubleshooting

Linux administration

Incident management

CI/CD familiarity

Root cause analysis

Tools

Grafana

Prometheus

Kibana

Elasticsearch

Datadog

Azure

AKS

Job description

The Edge Contracting Services is seeking a DevOps Support Engineer to support business-critical applications across cloud and container environments. You’ll investigate production incidents, analyze logs, troubleshoot Kubernetes workloads, and collaborate with application, infrastructure, network, and database teams to restore services.

Experience with Azure AKS, Linux, and monitoring tools is highly valued.