Design Manager - Experience

Dyson Institute; Singapore; On-site; SGD 180,000 - 260,000; Full time

Job summary

Dyson is seeking an experienced Design Manager – Experience, Robotics to shape end-to-end experiences across the hardware, app and onboarding for Dyson's robotics products.

You will lead cross-functional teams of designers, engineers and researchers, define the experience vision and requirements, and translate complex robotics capability into intuitive, premium user experiences that feel seamless and trustworthy.

Qualifications

• Significant experience leading end-to-end product or experience design.
• Experience across multiple touchpoints rather than isolated interfaces.
• Strong background in digital product design and collaboration with software/engineering.
• Experience with physical product interaction, HMI, connected devices or robotics valued.
• Ability to translate complex technical capabilities into simple user experiences.
• Strong communication and stakeholder-management skills.
• Experience leading multidisciplinary design teams.
• Ability to move between future vision, product strategy and detailed experience requirements.
• Curiosity for emerging technologies and a strong point of view on where product experiences are heading.

Responsibilities

• Define end-to-end digital experience across app and connected ecosystem.
• Shape the physical product experience across controls, sensors, screens and feedback.
• Own onboarding journey from packaging to first use and activation.
• Provide a clear HMI and on-product experience vision across interfaces.
• Translate insights into experience strategies for Dyson's robotics roadmap 3–5 years.

Skills

End-to-end product design

UX leadership

Digital product design

Robotics experience

Stakeholder management

Multidisciplinary teams

Communication

Job description

*This role requires prior experience as a Design Manager working on robotic systems/products or with end-to-end robotics product experience*

About Dyson

At Dyson, we challenge convention. We’re driven by curiosity, relentless pursuit of improvement, and a desire to create the best possible experiences for our users. Our passion fuels market-leading innovation - from first sketch to in-hand reality. Here, you’ll be part of multidisciplinary teams that drive meaningful impact and set the pace for global product leadership. Robotics represents one of the most exciting opportunities to redefine how people interact with intelligent products in the home. We’re looking for a Design Manager who can shape that experience end to end - across product, interface, app, onboarding and everything in between.

About the Role

As Design Manager – Experience, Robotics, you will define how people experience Dyson’s robotic products from the moment they first encounter them through years of everyday use. This is not a role focused on one interface or touchpoint. You will own the experience across the complete ecosystem: the physical product, its controls and feedback, the digital app, setup and onboarding, and the relationship between them. You will work at the intersection of design, technology and product, translating complex robotic capabilities into experiences that feel intuitive, premium and distinctly Dyson. You will set the experience vision, define the requirements needed to deliver it, and bring together designers, engineers, software teams, researchers and business leaders to make it real.

What you’ll lead

• The end-to-end digital experience Define the experience of Dyson’s robotics products across the app and connected ecosystem. You will shape the journeys, behaviours and interactions that allow users to understand, control and get the most from their robot, from everyday tasks through to complex states, faults and edge cases. You’ll work with and review the output of Digital Design and Software teams to turn the experience vision into clear, prioritised requirements that can be designed, built and tested.
• The physical product experience Shape how people interact directly with the robot itself. You will help define the experience across controls, buttons, sensors, screens, audio feedback, haptics, connectivity and product behaviour, ensuring every interaction works as part of one coherent system. You will partner closely with Product Design, Engineering and HMI teams to make complex technology feel simple, understandable and satisfying to use.
• The complete onboarding journey Own the experience from opening the box to becoming a confident, long-term user. That includes packaging, Quick Start, first activation, product setup, app connection, first use and the critical first days and weeks of ownership. You will identify where users need guidance, reassurance or education and design the experience so that the complexity of robotics disappears behind a clear and intuitive journey.
• The HMI and on-product experience vision Provide a clear experience vision for the product’s Human-Machine Interface and on-board graphics. You will work with HMI, Product Design and Engineering teams to ensure every interface — physical or digital — behaves as part of the same experience. Your role is to create clarity across teams - establishing principles, defining requirements and ensuring individual design decisions add up to a coherent Dyson experience.
• The future of robotic experiences Be obsessed with what is happening outside Dyson. Understand the robotics landscape, emerging technologies, changing user behaviours and the best experiences being created across consumer technology. Go beyond benchmarking competitors. Identify where conventions should be challenged, where new interactions are becoming possible and where Dyson has an opportunity to create something meaningfully better. Translate those insights into experience strategies that can influence both current products and Dyson’s robotics roadmap over the next 3–5 years.

How you’ll work

You will be the experience voice within the robotics category, working across Design, Engineering, Software, Research, Product, Business, and Innovation. You’ll bring teams together around the user, translate technical complexity into clear experience decisions and help leadership understand the choices and trade-offs required to deliver the right product. You will balance user value, technical feasibility, time, cost and product ambition without losing sight of the quality of the final experience. Most importantly, you will connect the dots. Robotics experiences are rarely defined by a single screen or interaction, they emerge from hundreds of physical and digital decisions working together. Your job is to make those decisions feel like one experience.

About You

We’re looking for an experienced design leader with a strong background in digital product design, UX or experience design, ideally with experience working on connected products, robotics, intelligent hardware or complex physical-digital ecosystems. You should bring:

• Significant experience leading end-to-end product or experience design, with a strong portfolio demonstrating work at the premium end of the market
• Experience defining experiences across multiple touchpoints rather than designing isolated interfaces
• Strong understanding of digital product design and UX, with the ability to work confidently alongside software and engineering teams
• Experience with physical product interaction, HMI, connected devices or robotics highly valued
• The ability to translate complex technical capabilities into simple, intuitive user experiences
• Strong communication, storytelling and stakeholder-management skills
• Experience leading and influencing multidisciplinary design teams
• The ability to move between future vision, product strategy and detailed experience requirements
• A curiosity for emerging technologies and a strong point of view on where product experiences are heading

This is a role for someone who wants to do more than improve an existing interface. It is an opportunity to help define what interacting with a Dyson robot should feel like.

Dyson is an equal opportunity employer. We know that great minds don’t think alike, and it takes all kinds of minds to make our technology so unique. We welcome applications from all backgrounds and employment decisions are made without regard to race, colour, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other any other dimension of diversity. At Dyson we are focused on solving the problems that others have ignored; solving them first using our technology and ingenuity. In order to achieve this we need to pioneer technologies that are different and authentic. This is the core of what we do and who we are. We must strive to create the future, every single day by developing new things, different things, things that go against the grain with a diverse and global team of ingenious minds. Dyson employs 14,000 people and is present in more than 80 countries. And while we are growing fast we want Dyson to remain a start-up in spirit with the freedom of experimentation and learning, constantly reinventing our products as well as reinventing how we work, how we sell and how we support our owners. At the same time we are working through the James Dyson Foundation, James Dyson Award and Dyson Institute to inspire future engineers and pioneering a new approach to engineering education. Underlining everything we do in this diverse environment is the need to always show respect, supporting each other as one team to overcome whatever challenges we encounter. We drive empowerment, development and equality in an inclusive environment for our people around the world. The future doesn’t just happen, we look to make it happen, to achieve leaps through pioneering new ideas.