Deputy Manager - Operations (DEF)

ST Logistics Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

ST Logistics Pte Ltd is seeking a Deputy Manager for Warehouse and Cold Chain Management in Singapore. The role oversees warehouse operations, policy implementation, and technology adoption to boost productivity, safety and service quality.

You will guide teams, manage resources, and maintain customer relationships while mitigating security risks and emergencies. The position emphasizes leadership across functions, coordination with transport, warehousing, and vendor management to ensure on-time

Qualifications

• Degree/Diploma in Business/Logistics/Supply Chain or equivalent.
• 7–10 years of relevant experience in Warehouse Operations and Vendor Management.

Responsibilities

• Drive customer attraction and retention strategies to improve loyalty.
• Collaborate with key account managers to identify new businesses and grow relationships.
• Develop business plans to grow markets of vertical sectors and the business.
• Lead transportation and warehousing activities to meet customer requirements and timelines.
• Review warehousing standards and optimise storage, layout, and cargo handling.
• Ensure security, safety and risk controls across warehousing and transport operations.

Skills

Analytical skills

Communication skills

Leadership

Problem solving

Education

Degree/Diploma in Business/Logistics/Supply Chain

Tools

SAP/WMS/ERP

MS Office / Power Platform

Job description

Job Function

Warehouse & Cold Chain Management

Job Summary

The Deputy Manager - Warehouse and Cold Chain Management is responsible for the operations of the Warehouse. He/She manages the operational policies, standards and procedures, and leads the implementation of warehousing solutions, on-site solutions and processes, and delivering service excellence.

He/She is also responsible for managing business resources, overall customer service quality and relationships. He/She facilitates the organisation’s adoption and implementation of technology to enhance productivity, efficiency and safety of the business.

He/She is expected to lead and maintain the professionalism and discipline of his department, and make business decisions independently. He/She is also expected to assess or mitigate security risks and oversee responses to incidents and emergencies.

Job Responsibilities/Key Tasks(External)

Sales and Customer Service

• Drive customer attraction and retention strategies to improve on customer loyalty
• Collaborate with key account managers to identify new businesses and grow relationships that assist in revenue generation within assigned verticals
• Develop business plans to grow the markets of vertical sectors
• Develop business plans to grow the business
• Engage in targeted conversations that steer customers to solutions that address their needs
• Review customer needs to enhance offerings and competitiveness
• Review sales proposals and/or tender documents
• Develop sales performance metrics based on organisation service prices and cost structure approaches
• Develop co-created solutions with customers to enhance offerings and competitiveness
• Manage delivery of logistics products and services that meet customer requirements
• Deploy logistics services that meet customer requirements
• Develop intervention strategies to mitigate gaps in delivery of logistics services

Transportation Operations

• Manage overall transportation operations
• Review effectiveness of risk management plans and resources for transport execution
• Anticipate emerging transport operations parameters to determine future resource requirements
• Communicate key messages resulting from transport operations data analysis to key stakeholders
• Communicate importance of achieving transportation operation timeframe outcomes with efficient use of resources
• Formulate vehicle fleet management strategies across different plans
• Develop the strategic positioning of transportation operation processes within warehousing or freight forwarding operations
• Drive implementation of transportation solutions for improvements and/or closing gaps

Warehousing, Cargo and Material Handling

• Determine warehouse storage system strategy using knowledge of changes in conditions, operations and the environment and its impact to outcomes
• Develop warehouse operations performance goals using quality management knowledge
• Review warehousing standards for quality management systems
• Review warehouse planning methods, warehouse storage and layout plans
• Lead warehouse security planning and operations
• Review selected and deployed material handling systems
• Lead re-location of warehouses
• Communicate importance of achieving cargo-handling timeframe outcomes with efficient use of resources
• Manage the impact of changing industry standards or sector requirements in cargo documentation
• Manage the performance level of equipment
• Review methods and techniques to better manage dangerous goods and hazardous materials
• Review methods and techniques to better manage time and temperature-sensitive cargo
• Review cargo consolidation plans to identify savings in space, cost and efficiency

• Basic knowledge of SAP/Warehouse Management System (WMS)/Supply Chain Software/Enterprise Resource Planning (ERP) Systems
• Proficiency in basic Microsoft Office/Power Platform Applications
• Strong analytical, problem solving and communication skills
• Leadership skills and the ability to collaborate across functions

Professional Qualifications & Relevant Experience

• Degree/Diploma in Business/Logistics/Supply Chain or equivalent certifications
• 7-10 years of relevant working experience in Warehouse Operations/Vendor Management