Deployment Officer Customer Support India

Sapaad Pte. Ltd; Singapore; On-site; SGD 52,000 - 76,000; Full time

Job summary

Sapaad is seeking a Deployment Officer to drive onboarding, training, and hands-on support for restaurant customers in Singapore. You will become the face of the product at client sites, configuring accounts and delivering training to cashiers, managers, and staff.

You will also provide remote and on-site support, track issues with engineering, and travel locally within the metro area to ensure high customer satisfaction.

Qualifications

• Experience in software deployment, technical support, or account management in F&B, POS, or SaaS.
• Strong knowledge of hardware setup and troubleshooting for POS environments.
• Excellent English communication and ability to train end users.

Responsibilities

• Develop deep understanding of Sapaad products and services.
• Act as primary account manager for customers in your city.
• Lead onboarding and deployment at customer sites, including hardware setup.
• Conduct training sessions for restaurant staff and share best practices.
• Provide remote and on-site support, raise tickets, and coordinate with engineering.
• Escalate issues and maintain clear communication with users.

Skills

Deployment expertise

Technical support

Account management

Hardware setup

English communication

Regional language (Hindi/Tamil/Other)

Tools

POS terminals

Printers & KDS

Job description

WHO WE ARE
Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

And now, we’re thrilled to bring Sapaad to the Indian restaurant industry — redefining how restaurants run and grow, while empowering them to simplify operations, delight customers, and scale with confidence

THE OPPORTUNITY

Sapaad builds world-class global products used by thousands of customers from diverse nations and cultures.

The Deployment Officer is part product ambassador, part educator, and part customer growth champion. You’ll have the opportunity to lead consultations, host webinars, and create content that helps users get the most out of our products. As the product’s first face to the world and the voice of the customer within the company, you will help build brand loyalty, strengthen customer retention, and shape positive user experiences.

We’re looking for dynamic, creative individuals eager to work in an exciting, product- based software company. You must have a passion for web and mobile technologies and a firm belief that great user experience is the secret behind every great product. You’ll be part of a team of exceptional creators in a fast-paced environment, delivering and supporting world-class software.

KEY ROLES & RESPONSIBILITIES

Product & Customer Expertise

• Develop a deep understanding of Sapaad’s software products and services.
• Act as the primary account manager for customers in your city, building strong, trust-based relationships.
• Understand each client’s business requirements and configure their Sapaad account accordingly.

Deployment & Training

• Lead onboarding and deployment activities at customer sites, including hardware setup (POS terminals, printers, KDS, etc.).
• Conduct comprehensive training sessions for restaurant staff – cashiers, managers, and F&B managers. Share best practices to help restaurants maximize the value of Sapaad and achieve operational success.

Support & Troubleshooting

• Provide remote and on-site support as required, ensuring high availability to customers under your portfolio.
• Take ownership of user issues (raise and track tickets), collaborate with engineering teams, and deliver clear reports on issues and root causes.
• Escalate critical issues promptly while coordinating with internal teams for resolution.
• Communicate with users in clear, concise, and friendly language, both verbal and written.
• Proactively engage with clients to anticipate needs and provide helpful solutions.
• Delight customers and turn them into brand ambassadors for Sapaad.

SKILLS & QUALIFICATIONS

• Proven experience in software deployment, technical support, or account management in the F&B, POS, or SaaS domain.
• Strong knowledge of hardware setup and troubleshooting (POSsystems, printers, networks).
• Excellent communication skills in English and at least one regional Indian language (Hindi, Tamil, Telugu, Kannada, Bengali, etc.).
• Ability to train and educate end users across different roles(cashiers,managers, owners).
• Strong problem-solving skills with the ability to work independently and under pressure.
• Highly available and willing to travel locally within the assigned metro city for client visits.

Team's growth stories

I’ve been a part of Sapaad’s growth from its inception into the incredibly strong product it is today, and I’m proud to see that it’s still evolving!

I’ve gained so much at Sapaad, from product design to the intricacies of the F&B industry, and I’ve grown both professionally and personally. Most importantly, I’ve learned how important it is to do work you’re proud of, and my work at Sapaad makes me proud.

Clint Floyd

Lead Designer

Sapaad has provided me opportunities to learn new things, meet new people, and handle complex projects. The support and the empowerment provided by Sapaad is what motivates me every day to face new challenges and solve customer problems. Sapaad has been an integral part of my life both on a professional and personal front.

Dominic Chettiar

Operations

Being part of Sapaad for over 4 years has been nothing short of inspiring! I started my journey as a Product Specialist, and today I proudly serve as Sales Manager across KSA, Qatar, Oman, and Bahrain, a path filled with growth, learning, and incredible teamwork.

Working at Sapaad has truly been an extraordinary journey! Every day feels meaningful because we’re not just selling a product, we’re helping restaurants grow, solve real challenges, and succeed. What I love most is the energy, the passion, and the genuine care everyone brings to the table.

Sapaad is a place where ideas matter, passion is celebrated, and people truly make a difference. It’s not just a workplace, it’s a family that inspires me to give my best, grow with purpose, and believe in what we do.

Sapaad has been a great place for me to grow, take on responsibility, and become more accountable. This company has provided me with a platform to learn, evolve, and constantly evaluate my growth. I’m especially proud that my role has challenged me, not just to create animations, but also to understand the F&B industry more deeply, step up to lead my team, and enjoy real creative freedom. Above all, I’m proud of the work I do here.

Content

I'm so grateful for the trust and support the company has given me as a creative. I’ve learned so much since I started working here, and I feel encouraged to grow and get better every single day. I feel so lucky to work with such amazing teammates who share the same love for food and restaurants.

Senior Copywriter

Over my 5 years at Sapaad, I’ve seen how quality is valued at every stage of the product journey. I’ve found Sapaad to be a place that values innovation and empowers its employees with the freedom and support to bring new ideas to the table, which allows us to truly own our roles and focus on building a product of exceptional quality.

Fahmi

One of the best things about working at Sapaad is the culture, it truly stands out.

It’s a place where you can easily approach the leadership team, share ideas, and have open conversations without layers of hierarchy. The environment feels more like a family than a workplace: supportive, collaborative, and filled with people who genuinely care about each other’s success.

The flexibility of remote work allows us to manage our time efficiently and maintain a healthy balance between work and personal life.

What makes it even more special is the transparency — no corporate politics, no micromanagement, just mutual trust and respect. You’re empowered to take ownership, make decisions, and grow.

Truly grateful to be part of a team where the culture itself motivates you to do your best every day.

Adam

Business Head

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