Deal Desk- Operations Support

Russell Tobin; Singapore; On-site; SGD 90,000 - 140,000; Full time

Job summary

Russell Tobin is seeking an experienced Deal Desk/Commercial Operations professional in Singapore to drive standardized processes across finance, sales, legal, and compliance. You will quarterback complex deals through CPQ, contract management, and internal approvals, while embedding approved deal structures into Salesforce.

You will identify opportunities to scale operations by improving CPQ configurations, workflows, and deal documentation, enabling a lean team to support enterprise deal

Qualifications

• 3+ years in deal desk, sales strategy, commercial operations, or related roles in a high-growth tech environment.
• Experience executing in CPQ, SFDC, and contract platforms and improving those systems.
• Strong detail orientation and process-improvement mindset.

Responsibilities

• Quarterback deals through CPQ, approvals, and contract execution with accuracy and timeliness.
• Own deal execution processes across commercial workflows.
• Build AI-native tooling with internal teams to scale commercial processes.
• Optimize workflows to reduce friction in the sales cycle and speed time-to-close.
• Bridge Sales and supporting teams, maintaining contract/compliance systems and ensuring terms align with standards.
• Provide visibility on high-priority deals and escalate when executive input is needed.
• Collaborate with Legal to ensure agreements reflect commercial intent and approvals.
• Track deal patterns to identify bottlenecks and propose data-driven improvements.
• Maintain and improve deal documentation: approval policies, pricing guidelines, SKU guidance, and playbooks.

Skills

Deal desk

Sales strategy

Commercial operations

CPQ

SFDC/CRM

Process improvement

Stakeholder management

Project management

Ambiguity tolerance

Cross-functional collaboration

Tools

Salesforce

CPQ tools (Nue)

CPQ tools (Apttus)

CPQ tools (Steelbrick)

Contract platforms (Ironclad)

DocuSign CLM

Job description

You will play a critical role in scaling our revenue by managing complex deals and developing standardized processes that balance speed with control. You'll work at the intersection of finance, sales, legal, and compliance teams to ensure our products reach customers to support client's rapid growth. Day-to-day, you'll quarterback complex deals through CPQ, contract management, and internal approvals. Over time, you'll also identify and drive improvements to the systems and workflows you operate in — embedding approved deal structures into Salesforce, improving CPQ configurations, and helping build the operational infrastructure that lets a lean team support enterprise deal volume at scale.

Responsibilities

• Quarterback deals through internal processes — CPQ quote-building, approval routing, contract execution — ensuring accurate, timely completion
• Own client's deal-making execution processes, ensuring that all commercial workflows can seamlessly navigate internal processes
• Build AI-native tooling with internal teams to meaningfully scale our commercial processes
• Optimize operational workflows that reduce friction in the sales cycle and accelerate time-to-close
• Act as the bridge between Sales and supporting teams, maintaining contract and compliance management systems and ensuring agreement terms align with company standards
• Maintain visibility on high-priority deals, providing appropriate escalation paths when commercial terms require executive input
• Collaborate with Legal teams to validate that agreements reflect the correct commercial intent and approvals
• Track and analyze deal patterns to identify bottlenecks and propose data-driven improvements to our sales operations
• Maintain and improve deal documentation: approval policies, pricing guidelines, SKU guidance, and process playbooks

You May Be a Good Fit If You

• Have 3+ years of experience in deal desk, sales strategy, commercial operations, or related roles, preferably in a high-growth technology environment
• Are comfortable both executing within existing systems (CPQ, SFDC, contract platforms) and improving those systems as you go
• Bring a detail-oriented, process-improvement mindset: you notice when something is manual or error-prone and you want to fix it
• Have excellent communication and stakeholder management abilities, with proven success coordinating across multiple departments
• Strong project management skills with experience juggling multiple critical initiatives
• Bias toward action and comfort operating in ambiguity
• Have experience with CRM systems, CPQ tools, and contract management platforms
• Have a collaborative mindset and enjoy solving complex problems through cross-functional partnership

Strong Candidates May Also Have

• Experience with Salesforce, CPQ tools (Nue, Apttus, Steelbrick), or contract management platforms (Ironclad, Docusign CLM)
• Background in project management, sales strategy, or commercial operations, where you’ve balanced operational excellence with building scaled systems
• Experience with deal operations at companies with subscription and/or consumption-based business models
• Knowledge of enterprise software contract terms and industry-standard commercial practices
• Understanding of AI business models and the unique commercial considerations

Requirements

• Business partnership (experience working with Sales teams)
• Deep operational experiences
• Systems and process optimization
• Capable of building new AI-powered workflows