Data Insights Analyst — Membership Growth & Strategy

National Trades Union Congress (NTUC); Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

NTUC’s Membership Services Division seeks a Data Insights Analyst to drive membership growth through data-driven insights, performance reporting, and data accuracy.

You will analyse membership data, develop weekly and monthly reports, and collaborate with IT, vendors and business units to deliver actionable insights that support strategic decisions in Singapore. Proficiency in Excel and Power BI is essential; strong communication skills and attention to detail are required.

Qualifications

• A tertiary qualification in Mathematics, Applied Statistics, Data Analytics or a related discipline with strong quantitative content.
• Advanced Proficiency in Microsoft Excel, including Pivot Tables, complex formulas, VLOOKUPs/XLOOKUPS, data modelling.
• Experience with data visualisation tools, particularly Power BI.
• Strong analytical skills with keen attention to detail and accuracy.
• Ability to conduct research and analysis using both quantitative and qualitative techniques, identifying trends and translating trends into business insights
• Excellent communication skills, with the ability to present complex information clearly and logically.
• Self-motivated and resourceful, with ability to work independently, manage ambiguity ability to deliver results.

Responsibilities

• Report Preparation: Produce accurate and timeline weekly and monthly reports tracking key performance indicators (KPIS), to monitor progress against departmental and business goals.
• Performance Analysis: Conduct in-depth analysis of organisational performance and membership trends, translating data into clear, actionable insights to support decision-making.
• Stakeholder Coordination: Collaborate with business units, IT teams and vendors to gather data requirements and insights. Build strong working relationships with internal departments and external partners.
• External Stakeholder Coordination: Work closely with external stakeholders, including partners and vendors, to match, reconcile and validate data from various sources, investigate discrepancies, and ensure data accuracy.
• Data Accuracy & Validation: Perform data quality checks and validation across new and existing reports and systems. Identify discrepancies, investigate root causes, and work with technical teams to implement corrections.

Skills

Data analysis

Excel advanced

Stakeholder communication

Attention to detail

Education

Tertiary qualification in Mathematics/Applied Statistics/Data Analytics

Tools

Power BI

Job description

NTUC’s Membership Services Division seeks a Data Insights Analyst to drive membership growth through data-driven insights, performance reporting, and data accuracy.

You will analyse membership data, develop weekly and monthly reports, and collaborate with IT, vendors and business units to deliver actionable insights that support strategic decisions in Singapore. Proficiency in Excel and Power BI is essential; strong communication skills and attention to detail are required.