Data Centre Operations Support

SEDHA CONSULTING PTE. LTD.; Singapore; On-site; SGD 42,000 - 65,000; Full time

Job summary

SEDHA CONSULTING PTE. LTD. is seeking an Infrastructure & IT Operations professional in Singapore to monitor and maintain critical infrastructure, IT systems, and security.

The role includes coordinating with vendors, supporting facility installations, and ensuring operational readiness across facilities and IT services. Applicants should hold a diploma/degree in IT or facilities management, with strong problem-solving and communication skills.

Qualifications

• Diploma/Degree in IT, Facilities Management, or related field; experience in IT operations or data centre operations.
• Understanding of infrastructure systems and IT operations.
• Knowledge of security principles and compliance requirements.
• Strong problem-solving and analytical skills.
• Excellent communication and coordination abilities.
• Ability to work in shifts or respond to emergencies when required.

Responsibilities

• Monitor and maintain critical infrastructure incl. power, cooling, and fire suppression.
• Coordinate with vendors and teams to resolve infrastructure issues.
• Support facility maintenance activities and equipment installations.
• Maintain cable management and facility organisation.
• Ensure facility cleanliness and operational readiness.
• Monitor IT systems health and performance.
• Perform basic troubleshooting and system administration tasks.
• Support backup operations and disaster recovery procedures.
• Process service requests and support incident management.
• Assist with change management activities.
• Monitor security alerts and perform basic security checks.
• Support user access management.
• Log activities and incidents; generate regular operational reports.

Skills

Problem-solving

Analytical skills

Communication

Coordination abilities

Emergency response

Education

Diploma/Degree in IT or Facilities Management

Job description

Key Responsibilities

Infrastructure Management

• Monitor and maintain critical infrastructure including power systems (UPS, PDUs), cooling systems, and fire suppression systems
• Conduct regular environmental monitoring checks (temperature, humidity, water leakage)
• Coordinate with vendors and teams for infrastructure issue resolution
• Support facility maintenance activities and equipment installations
• Maintain cable management and facility organisation
• Ensure facility cleanliness and operational readiness

Physical Security

• Monitor and manage access control systems and CCTV operations
• Handle visitor management and escort duties
• Maintain security logs and access records
• Ensure compliance with physical security policies
• Report security incidents and anomalies

IT Operations

• Monitor IT systems health and performance
• Perform basic troubleshooting and system administration tasks
• Support backup operations and disaster recovery procedures
• Process service requests and support incident management
• Assist with change management activities
• Monitor security alerts and perform basic security checks
• Support user access management

Documentation & Reporting

• Maintain facility layout and infrastructure records
• Update system and operational documentation
• Track IT and infrastructure assets
• Log activities and incidents
• Generate regular operational reports
• Keep maintenance records current

Experience and Skills Needed

Qualifications

• Diploma/Degree in IT, Facilities Management, or related field Experience in IT operations or data centre operations
• Understanding of infrastructure systems and IT operations
• Knowledge of security principles and compliance requirements
• Strong problem-solving and analytical skills
• Excellent communication and coordination abilities
• Ability to work in shifts or respond to emergencies when required

Desired Certifications

• ITIL Foundation
• Data Centre Operations certification
• Basic IT infrastructure certifications
• Security awareness certification