Data Center Operations & Customer Support Specialist

Keppel (Data Centres and Networks Division); Singapore; On-site; SGD 70,000 - 120,000; Full time

Job summary

Keppel (Data Centres and Networks Division) in Singapore is seeking a Facilities/Operations professional to support data center systems and client relations. You will assist the Operations Lead in daily DC operations, plan maintenance, and coordinate with vendors for scheduled work, ensuring uptime and safety across 24x7 operations.

The role requires 3+ years in data centers or critical environments, strong English, and solid knowledge of HVAC/electrical systems and safety procedures.

Qualifications

• ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study.
• Experience of electrical and mechanical systems in a data center environment.
• Advanced knowledge of Microsoft Office Suite and basic SharePoint.
• Proficiency in written and spoken English.
• 3+ years in a data center or critical environment.
• Knowledge of HVAC and electrical systems and life-safety monitoring.

Responsibilities

• Maintain positive, professional relationships with clients and respond to requests promptly.
• Respond to emergency calls 24x7 with escalation as required.
• Assist Operations Lead in daily DC Ops and preventive maintenance to ensure uptime.
• Conduct daily walkthroughs, record faults, and report M&E equipment status.
• Plan and coordinate Master Maintenance with site lead and inform affected clients.
• Coordinate with vendors and contractors for scheduled maintenance.
• Monitor FOC, respond to alarms, and escalate as per plan.
• Run daily checklists to ensure no environmental abnormalities.
• Induct subcontractors, review safety docs, and ensure compliant work.
• Maintain logs of readings, stock, and report to security/control.
• Brief shift on outstanding issues and handover notes.
• Attend incidents and field service reporting and filing.

Skills

English proficiency

MS Office suite

SharePoint knowledge

Data center experience

Education

ITE/Nitec/Diploma in Electrical or Mechanical Engineering, Facilities Management, or equivalent field of study

Tools

Microsoft Visio

SharePoint

MS Office (Word, Excel, Outlook)

Job description

Keppel (Data Centres and Networks Division) in Singapore is seeking a Facilities/Operations professional to support data center systems and client relations. You will assist the Operations Lead in daily DC operations, plan maintenance, and coordinate with vendors for scheduled work, ensuring uptime and safety across 24x7 operations.

The role requires 3+ years in data centers or critical environments, strong English, and solid knowledge of HVAC/electrical systems and safety procedures.