Data Center IT Operation Engineer

FARBEN INFORMATION (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

FARBEN INFORMATION (SINGAPORE) PTE. LTD. is seeking an IDC Operations Engineer in Singapore to maintain a stable data center environment. You will monitor systems, manage work orders, and respond to incidents in line with SLAs, ensuring security and efficiency.

You will perform IDC hardware installation, rack mounting, cabling, and troubleshooting while following Emergency Operation Procedures and SOPs. Strong communication and attention to detail are essential for success in this role.

Qualifications

• Full-time college diploma or above (Associate Degree or higher).
• Major in Computer Science, Information Technology, or a related field.
• Solid understanding of IDC operations, hardware installation, and troubleshooting.
• Strong communication skills, attention to detail, and ability to follow procedures precisely.

Responsibilities

• Ensuring continuous monitoring and operational readiness.
• Respond to incidents and execute service tickets promptly according to SLA requirements.
• Maintain understanding of IDC environments and monitoring systems; identify risks.
• Follow Emergency Operation Procedures to handle urgent issues and document incident data.
• Use the ticketing system and SOP guidelines to complete tasks with SLA compliance.
• Be familiar with IDC equipment such as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting.
• Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide feedback to management.
• Oversee and manage work order distribution, progress tracking, and ensure timely communication with requestors.
• Compile, analyze, and maintain IDC operational data and submit regular reports.
• Provide technical training and performance evaluations for on-site engineers.
• Regularly summarize lessons learned and share best practices with the team.
• Collaborate with the IDC Manager to complete additional operational assignments efficiently.

Skills

IDC operations

Hardware installation

Troubleshooting

Communication skills

Education

College diploma or above

Associate Degree or higher

Job description

Job Summary:
The IDCOperations Engineer is responsible for maintaining stable, secure, and efficient operation of the IDC data center environment. This role involves monitoring systems, executing maintenance tasks, managing work orders, and responding to incidents according to SLA requirements. The position requires strong technical ability, attention to detail, and strict adherence to operational procedures and safety standards.

Key Responsibilities (including but not limited to):

Ensuring continuous monitoring and operational readiness.

Respond to incidents and execute service tickets promptly according to SLA requirements, including ad hoc tasks.

Maintain a strong understanding of IDC environments and monitoring systems; identify and assess potential risks through regular inspections.

Follow EOP (Emergency Operation Procedures)to quickly and accurately handle urgent issues, document incident data, and produce initial incident reports.

Use the ticketing systemefficiently, mastering all SOP (Standard Operating Procedure)guidelines to complete tasks independently with zero error and full SLA compliance.

Be familiar with IDC equipmentsuch as switches, servers, and cabling; perform installation, rack-mounting, cabling, maintenance, and troubleshooting according to technical standards.

Conduct site surveys, assist in on-site operations, support minor construction tasks, and provide issue feedback to management.

Oversee and manage work order distribution, progress tracking, and ensure timely communication with ticket requestors.

Compile, analyze, and maintain IDC operational dataand submit regular reports (e.g., weekly operation reports).

Provide technical training and performance evaluationsfor on-site engineers.

Regularly collect, summarize, and update operational experience; submit improvements to the project team for review and support the update of official SOPs.

Collaborate with the IDC Managerto complete additional operational assignments efficiently and with high quality.

Continuously summarize lessons learned from daily operations and share best practices with the team.

Qualifications:

Full-time college diploma or above(Associate Degree or higher).

Major in Computer Science, Information Technology, or a related field.

Solid understanding of IDC operations, hardware installation, and troubleshooting.

Strong communication skills, attention to detail, and the ability to follow procedures precisely.