D365 Application Support

SJ Group; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

SJ Group is seeking a D365 Technical Application Support Specialist to provide L2/L3 support for Microsoft Dynamics 365 (Project Ops & Sales). You will work on stabilisation, continuous improvement, and security management in a highly customised enterprise environment.

Key focus areas include incident management, platform optimisations, and seamless integration with SAP S/4HANA and Workday. Strong troubleshooting and coding skills in C#, .NET, JavaScript, and Azure are essential.

Qualifications

• Hands-on experience with Microsoft Dynamics 365, especially Project Operations.
• Strong understanding of D365 architecture, configuration and customisation.
• Experience with Power Platform including Power Apps and Power Automate.
• Proficiency in C#, .NET, JavaScript and Azure.
• Experience supporting integrated enterprise systems.

Responsibilities

• Provide L2/L3 technical support for Microsoft Dynamics 365 including incident management.
• Maintain customisations and integrations across D365 ecosystem.
• Investigate and resolve integration issues with SAP S/4HANA and Workday.
• Manage D365 security roles, access control and authorisation.
• Support release, deployment and post-go-live stabilisation.
• Perform root cause analysis and implement preventive fixes.
• Support UAT and hypercare post go-live.
• Monitor system performance and reliability.

Skills

D365 Dynamics 365 mastery

Power Platform (Power Apps, PowerAutom

Education

Bachelor’s degree in Computer Science or IT

Tools

SAP S/4HANA

Workday

Azure

Job description

Create futures worth inheriting with SJ

At SJ, we’re building identity into infrastructure, character into skylines and peace of mind into everyday life.

A global urban and infrastructure consultancy firm with over 75 years of project delivery success, SJ and its member companies continue a collective legacy that delivers global expertise with local precision. Become part of our 16,000 client-centric specialists in more than 120 offices in over 40 countries who shape spaces across the world to meet the needs of today and the aspirations of generations to come.

Role Purpose

We are seeking a D365 Technical Application Support Specialist to support the Microsoft Dynamics 365 (Project Operations & Project Sales) platform post go-live. This role focuses on system support, stabilisation, and continuous improvement in a highly customised and integrated enterprise environment. The role will ensure the platform remains stable, secure, and aligned with evolving business needs.

Key Responsibilities

• Provide L2/L3 technical support for Microsoft Dynamics 365, including incident management and troubleshooting
• Support and maintain customisations including Power Apps, Power Automate, plugins, JavaScript, C#, and Azure Function Apps
• Investigate and resolve integration issues across enterprise systems (e.g. SAP S/4HANA, Workday)
• Manage D365 security roles, access control, and authorisation matrix
• Support release, deployment, and environment management including post-deployment validation
• Perform root cause analysis and implement preventive fixes
• Support User Acceptance Testing (UAT) and post-go-live stabilisation (hypercare)
• Monitor system performance and ensure platform reliability and optimisation
• Work with vendors and internal IT teams to deliver fixes, enhancements, and improvements
• Maintain documentation, system configurations, and knowledge base

Key Skills & Experience

• Hands‑on experience with Microsoft Dynamics 365 (Customer Engagement / Project Operations preferred)
• Strong understanding of D365 architecture, configuration, and customisation
• Experience with Power Platform (Power Apps, Power Automate)
• Technical skills in C#, .NET, JavaScript, and Azure
• Experience supporting integrated enterprise systems
• Strong troubleshooting, analytical, and problem-solving skills

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related discipline
• At least 3 years of experience in D365 technical support, development, or implementation roles
• Strong technical foundation in enterprise applications or software development
• Experience working in post-go-live support / application support environments
• Microsoft Dynamics 365 or Power Platform certifications preferred
• Relevant experience may be considered in lieu of formal qualifications

At Surbana Jurong, we put talent, hard work, teamwork and a fun workplace together to approach problems and solve them creatively and collaboratively. Join us in making a positive impact on the world!