Cybersecurity Engagements: Client Success Lead

Ensign InfoSecurity; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ensign InfoSecurity, Asia's largest pure-play cybersecurity service provider, is hiring a Client Success Consultant in Singapore. You own end-to-end management of client engagements across security testing and GRC advisory, coordinating delivery across internal teams and client stakeholders.

This role emphasizes turning complex technical requirements into clear actions, maintaining strong client relationships, and using AI-assisted tooling to accelerate documentation and reporting while focusing

Qualifications

• Minimum 2 years of experience in project, engagement or client management.
• Ability to translate technical requirements for non-technical stakeholders.
• Strong presentation, negotiation and planning skills.

Responsibilities

• Manage the timeline and resources for client engagements across security testing and CISO/GRC delivery portfolios.
• Prepare and conduct project kick-off meetings, steering updates, status reporting and engagement closure.
• Own and manage delivery to clients' expectations while maintaining positive client rapport and long-term relationships.
• Provide advice and workarounds to deconflict and resolve client-consultant challenges during project delivery.
• Present the overall project management plan and resource utilisation to internal and client management.
• Coordinate between our consultants and clients' operational and implementation teams to keep remediation and implementation activities on track.
• Develop and continuously improve internal delivery processes – including the adoption of AI-assisted tooling – to enable delivery operations to scale.
• Keep abreast of industry and competitor trends to help sharpen the value proposition of our service offerings.

Skills

Project management

Client engagement

Communication

Presentation skills

AI-assisted tooling awareness

Tools

AI-assisted tooling

Job description

Ensign InfoSecurity, Asia's largest pure-play cybersecurity service provider, is hiring a Client Success Consultant in Singapore. You own end-to-end management of client engagements across security testing and GRC advisory, coordinating delivery across internal teams and client stakeholders.

This role emphasizes turning complex technical requirements into clear actions, maintaining strong client relationships, and using AI-assisted tooling to accelerate documentation and reporting while focusing