Client Success Consultant, Cybersecurity Engagements

Ensign InfoSecurity; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Ensign InfoSecurity, Asia's largest pure-play cybersecurity service provider, is hiring a Client Success Consultant in Singapore. You own end-to-end management of client engagements across security testing and GRC advisory, coordinating delivery across internal teams and client stakeholders.

This role emphasizes turning complex technical requirements into clear actions, maintaining strong client relationships, and using AI-assisted tooling to accelerate documentation and reporting while focusing

Qualifications

• Minimum 2 years of experience in project, engagement or client management.
• Ability to translate technical requirements for non-technical stakeholders.
• Strong presentation, negotiation and planning skills.

Responsibilities

• Manage the timeline and resources for client engagements across security testing and CISO/GRC delivery portfolios.
• Prepare and conduct project kick-off meetings, steering updates, status reporting and engagement closure.
• Own and manage delivery to clients' expectations while maintaining positive client rapport and long-term relationships.
• Provide advice and workarounds to deconflict and resolve client-consultant challenges during project delivery.
• Present the overall project management plan and resource utilisation to internal and client management.
• Coordinate between our consultants and clients' operational and implementation teams to keep remediation and implementation activities on track.
• Develop and continuously improve internal delivery processes – including the adoption of AI-assisted tooling – to enable delivery operations to scale.
• Keep abreast of industry and competitor trends to help sharpen the value proposition of our service offerings.

Skills

Project management

Client engagement

Communication

Presentation skills

AI-assisted tooling awareness

Tools

AI-assisted tooling

Job description

## Client Success Consultant, Cybersecurity EngagementsApply: Singapore: Full time: Posted Today: JOBREQ-0003678Ensign is hiring !# Client Success Consultant, Cybersecurity Engagements## Job OverviewThe Client Success Consultant owns the end-to-end management of client engagements across our cybersecurity delivery portfolios, including security testing and CISO / GRC advisory engagements. You are the client's primary point of contact through delivery: you manage timelines, resources and expectations, and you make sure engagements are managed properly both externally with clients and internally with the operational teams.A background in Governance, Risk and Compliance (GRC) is not required for this role, but it is a strong plus. Candidates with GRC experience will have the opportunity to contribute directly to advisory delivery alongside our consultants, and this forms a natural growth path within the role.We expect this role to make extensive, responsible use of AI-assisted tooling to accelerate documentation, reporting, engagement administration and other areas, so that your time is concentrated on client relationships and delivery quality rather than manual or repetitive work.## Responsibilities* Manage the timeline and resources for client engagements across security testing and CISO / GRC delivery portfolios.* Prepare and conduct project kick-off meetings, steering updates, status reporting and engagement closure.* Own and manage delivery to clients' expectations while maintaining positive client rapport and long-term relationships.* Provide advice and workarounds to deconflict and resolve client-consultant challenges during project delivery.* Present the overall project management plan and resource utilisation to internal and client management.* Work with Sales, Presales and Security Consultants to ensure a seamless end-to-end pre-sales to delivery workflow, including supporting proposals and client presentations.* Coordinate between our consultants and clients' operational and implementation teams to keep remediation and implementation activities on track.* Develop and continuously improve internal delivery processes – including the adoption of AI-assisted tooling – to enable delivery operations to scale.* Keep abreast of industry and competitor trends to help sharpen the value proposition of our service offerings.## Additional Scope for Candidates with GRC Experience (Bonus, Not Required)* Contribute to the development, evaluation and maintenance of client cybersecurity policies, procedures and standards aligned to frameworks such as ISO/IEC 27001 and NIST.* Help translate audit findings and risk assessment outcomes into practical, prioritised remediation actions that clients' operational teams can realistically implement.* Support risk assessments, cybersecurity programme assessments and remediation tracking alongside our GRC consultants.* Support clients in preparing for and attaining Singapore certification and trust marks such as CSA’s Cyber Essentials and Cyber Trust, and IMDA’s Data Protection Essentials (DPE) and Data Protection Trustmark (DPTM).## Requirements* Minimum 2 years of work experience, with experience in project, engagement or client management, ideally within cybersecurity, IT services or technology consulting.* Ability to translate technical requirements and terminology for non-technical client stakeholders, with a high level of personal integrity.* Strong prioritisation skills and the ability to work under pressure across multiple concurrent engagements with tight timelines.* Strong presentation, negotiation and planning skills; self-motivated with strong interpersonal skills and an entrepreneurial mindset.* Comfortable and effective in using AI-assisted productivity tools for drafting, reporting and analysis, with sound judgement on data confidentiality when doing so.## Preferred Skills / Qualities (Bonus, Not Mandatory)* Working knowledge of GRC frameworks such as ISO/IEC 27001 and NIST, and/or hands-on experience in a GRC, CISO office or security assessment role.* Relevant certifications such as CISSP, CISM, CISA, CRISC, CREST, CEH or OSCP; project management certifications such as PMP or PRINCE2.* Familiarity with Singapore cybersecurity regulations and industry-specific standards (e.g. PDPA, Health Information Act, MAS Technology Risk Management Guidelines, CSA codes of practice).* Familiarity with Singapore certification and trust-mark schemes, including CSA’s Cyber Essentials and Cyber Trust marks, and IMDA’s Data Protection Essentials (DPE) and Data Protection Trustmark (DPTM).* Experience working with Singapore Government agencies or ministries.* Strong client engagement skills.### About Us**About Ensign InfoSecurity**Ensign InfoSecurity is the largest pure-play cybersecurity service provider in Asia. The company is headquartered in Singapore. We specialise in the provision of these services; cybersecurity advisory and assurance, implementation and management of advanced cybersecurity controls, cybersecurity monitoring, threat hunting, and incident response. Underpinning these competencies is in-house research and development in cybersecurity.**What Makes Ensign Special?**We are a technology company with warmth and soul. We are ambitious, propelled by our vision to be the cyber defender of choice, and fueled by the dedication and camaraderie of individuals who are eager to make a difference, and leave their footprints in the industry.If you are a self-motivated curious go-getter, we want You! Join Us!