CyberArk IT Support Specialist (24/7)

PERSOL SINGAPORE PTE. LTD.; Singapore; Hybrid; SGD 50,000 - 60,000; Full time

Job summary

A leading IT solution provider in Singapore is searching for an IT Help Desk professional to support credential management for their CyberArk system. The role involves handling user queries, verifying changes, and providing 24/7 support in a shift-based environment. Ideal candidates will have at least a year of IT support experience, familiarity with CyberArk, and strong skills in managing change processes. This position requires flexibility for shifts, including graveyard hours, ensuring continuous operational support.

Qualifications

• Minimum of 1 year of experience with IT support, including handling user queries.
• Proven experience in managing change management processes.
• Familiarity with CyberArk PAM solutions is a plus.

Responsibilities

• Handle and resolve user queries related to CyberArk.
• Assist users in obtaining credentials for various systems.
• Verify details of proposed changes before implementation.
• Work in a shift-based environment, including graveyard shifts.
• Generate and maintain reports related to CyberArk activities.
• Prepare and update shift work logs documenting activities.
• Assist with routine administrative tasks.

Skills

IT support

User query management

Change management processes

CyberArk PAM

Tools

CyberArk

Job description

A leading IT solution provider in Singapore is searching for an IT Help Desk professional to support credential management for their CyberArk system. The role involves handling user queries, verifying changes, and providing 24/7 support in a shift-based environment. Ideal candidates will have at least a year of IT support experience, familiarity with CyberArk, and strong skills in managing change processes. This position requires flexibility for shifts, including graveyard hours, ensuring continuous operational support.