CX Analytics & Process Improvement Intern

Marina Bay Sands; Singapore; Hybrid; SGD 13,000 - 20,000; Full time

Job summary

Marina Bay Sands is seeking an Intern in Customer Experience Analytics & Process Improvement to work on internal audits, data analysis, and process improvement projects. You will gain hands-on experience with our audit tools and digital data collection platforms while supporting monthly reporting and cross-functional insights.

You will contribute to improving guest experiences across F&B, attractions, and other touchpoints, leveraging SQL and Power BI, and collaborating with the CX team to

Qualifications

• Applicant must be a full-time matriculated student contributing to graduation requirements.
• Experience in customer service is advantageous.
• Proficient in MS Office (Word, Excel, PowerPoint).
• Hands-on data analysis using SQL and Power BI is an advantage.
• Excellent interpersonal and communication skills, detail-oriented and organized.

Responsibilities

• Conduct internal audits and quality assurance across F&B, attractions, casino and others.
• Analyze audit data and share insights with operational stakeholders.
• Support monthly/weekly audit reporting and maintain digital data collection tools.
• Assist on projects to drive continuous improvement and monitor timelines.

Education

Matriculated student internship requirement

Tools

SQL

Power BI

MS Office (Word, Excel, PowerPoint)

Job description

Marina Bay Sands is seeking an Intern in Customer Experience Analytics & Process Improvement to work on internal audits, data analysis, and process improvement projects. You will gain hands-on experience with our audit tools and digital data collection platforms while supporting monthly reporting and cross-functional insights.

You will contribute to improving guest experiences across F&B, attractions, and other touchpoints, leveraging SQL and Power BI, and collaborating with the CX team to