Customer Support Specialist | Fintech Trading Platfrom

Leapin Hong Kong; Singapore; In loco; SGD 35.000 - 52.000; Tempo pieno

Descrizione del lavoro

Leapin Hong Kong is seeking a Customer Support Specialist to assist traders on our Crypto, CFD, and FinTech platform. You will handle inquiries via live chat, email, and ticketing systems, support account registration, KYC, deposits/withdrawals, and educate users on platform features.

You will investigate issues, coordinate with internal teams, uphold data privacy, and help maintain high customer satisfaction.

Competenze

• Previous experience in Customer Support, Customer Service, or Client Services.
• Strong written communication skills with a customer-first mindset.
• Ability to explain complex concepts clearly and professionally.
• Interest in Crypto, Forex, CFD, FinTech, or Financial Markets.
• Comfortable using CRM, ticketing systems, live chat platforms, and office software.
• Detail-oriented, responsible, and capable of managing multiple priorities simultaneously.
• Willingness to work rotating shifts, including weekends and public holidays.

Mansioni

• Provide customer support via live chat, email, and ticketing systems.
• Assist users with account registration, KYC verification, deposits, withdrawals, account security, and trading-related inquiries.
• Guide customers on platform features, trading products, order status, margin requirements, and platform rules.
• Investigate customer issues, collect relevant information, and coordinate with internal teams for resolution.
• Follow up on inquiries and ensure customers receive timely updates on ongoing cases.
• Handle complaints professionally and maintain a high standard of customer satisfaction.
• Document customer interactions and contribute to the improvement of internal knowledge bases and service processes.
• Ensure compliance with company policies, security standards, and customer data protection requirements.

Conoscenze

Customer Support

CRM systems

Ticketing systems

Live chat

Written communication

Multitasking

Strumenti

Zendesk

Sobot

AI tools

Descrizione del lavoro

Customer Support Specialist | Crypto & CFD Trading Platform

About the Company

Our client is a fast-growing trading platform offering Crypto, CFD, and Structured Products, backed by a leading top-tier Asian brokerage. As the business continues to expand globally, we are looking for a Customer Support Specialist to deliver exceptional customer experiences and support traders across international markets.

What You'll Do

• Provide customer support via live chat, email, and ticketing systems.
• Assist users with account registration, KYC verification, deposits, withdrawals, account security, and trading-related inquiries.
• Guide customers on platform features, trading products, order status, margin requirements, and platform rules.
• Investigate customer issues, collect relevant information, and coordinate with internal teams for resolution.
• Follow up on inquiries and ensure customers receive timely updates on ongoing cases.
• Handle complaints professionally and maintain a high standard of customer satisfaction.
• Document customer interactions and contribute to the improvement of internal knowledge bases and service processes.
• Ensure compliance with company policies, security standards, and customer data protection requirements.

What We're Looking For

• Previous experience in Customer Support, Customer Service, or Client Services.
• Strong written communication skills with a customer-first mindset.
• Ability to explain complex concepts clearly and professionally.
• Interest in Crypto, Forex, CFD, FinTech, or Financial Markets.
• Comfortable using CRM, ticketing systems, live chat platforms, and office software.
• Detail-oriented, responsible, and capable of managing multiple priorities simultaneously.
• Willingness to work rotating shifts, including weekends and public holidays.

Nice to Have

• Experience in Cryptocurrency Exchanges, Brokerage Firms, Forex/CFD Platforms, FinTech, or Payment Companies.
• Familiarity with Zendesk, Sobot, or similar customer support platforms.
• English proficiency and additional language skills.
• Experience utilizing AI tools to enhance customer support efficiency and service quality.

Why Join?

• Exposure to the fast-growing Crypto and CFD industry
• Work with an experienced international team
• Strong learning and career development opportunities
• Dynamic and fast-paced trading environme