Customer Support Consultant

JAC Recruitment; Singapore; On-site; SGD 60,000 - 90,000; Part time

Job summary

JAC Recruitment is seeking an experienced customer support professional for a 12-month agency contract role based in Singapore, supporting finance and treasury-related SaaS products.

The role focuses on resolving issues via email and phone, maintaining case records, and collaborating with product teams to improve processes, with emphasis on Japan-based clients due to language requirements.

Qualifications

• At least 6 years of relevant experience in middle office support.
• Familiarity with finance, treasury, payments, transfers.
• Experience in customer support, application support, or SaaS support.
• Strong communication, analytical, and problem-solving skills.
• Familiarity with APIs, file integrations, bank file protocols, and data interfaces.

Responsibilities

• Provide timely customer support via email, phone, and support platforms.
• Troubleshoot and resolve customer issues, escalating when required.
• Meet customer satisfaction and service level targets.
• Maintain accurate case documentation and support records.
• Create and update knowledge base articles.
• Collaborate with internal teams to improve products and processes.
• Share best practices and support team knowledge development.

Skills

Customer support

Analytical skills

Problem-solving

Communication skills

Independent worker

Tools

Salesforce Service Cloud

Job description

Company Overview

A global SaaS provider delivering innovative solutions that help businesses optimize financial processes, enhance operational efficiency, and support strategic decision-making.

Contract Type

This is a 12-month agency contract role (extendable/renewable)

Job Responsibilities

• Provide timely customer support via email, phone, and support platforms.
• Troubleshoot and resolve customer issues, escalating when required.
• Meet customer satisfaction and service level targets.
• Maintain accurate case documentation and support records.
• Create and update knowledge base articles.
• Collaborate with internal teams to improve products and processes.
• Share best practices and support team knowledge development.

Job Requirements

• Atleast 6 years relevant experience in middle office support.
• Familiarity with finance/ treasury/payments/transfers
• Experience in customer support, application support, or SaaS support.
• Strong communication, analytical, and problem-solving skills.
• Experience with ticketing tools (e.g., Salesforce Service Cloud).
• Knowledge of treasury/financial operations such as cash management, payments, bank reporting, FX, and general ledger.
• Familiarity with APIs, file integrations, bank file protocols, and data interfaces.
• Ability to work independently in a fast-paced, customer-focused environment.
• Japanese language proficiency (written and spoken) to communicate effectively with Japan‑based clients and stakeholders

Working Location: Singapore