Customer Success Project Manager

Insider Security Pte Ltd; Singapore; On-site; SGD 70,000 - 110,000; Full time

Benefits offered by this job

Annual flexi benefits

Medical insurance

18 days of annual leave

Annual performance bonus

18 days annual leave

Job summary

A leading cybersecurity software company is seeking a Project Manager in Singapore to oversee customer deployments and ensure satisfaction. The ideal candidate has 3–6 years of relevant experience and a background in IT or cybersecurity. This role offers competitive compensation, medical benefits, and 18 days of annual leave with increments based on service.

Qualifications

• 3–6 years of experience in project management, service delivery, or customer success.
• Experience with government IT projects is a plus.
• Familiarity with IT systems and cybersecurity concepts.

Responsibilities

• Plan and execute solution deployments for clients.
• Serve as primary contact for assigned customer accounts.
• Provide ongoing customer support and address concerns.
• Coordinate with product teams and maintain up-to-date project documentation and reports.
• Monitor and evaluate quality of service delivery using defined metrics and KPIs.
• Serve as primary contact for assigned customer accounts and drive renewals.
• Collaborate with sales on upselling or cross-selling opportunities.

Skills

Project management

Customer service orientation

Interpersonal skills

Organizational skills

Proactive problem solving

Education

Bachelor's degree or diploma

Tools

CRM software

Job description

We are looking for a highly organized and customer-oriented individual to oversee the successful deployment and ongoing success of our cybersecurity solutions. This role combines project management, service delivery, and customer success — ensuring our customers achieve maximum value from our products and services. You will coordinate closely with customers, engineers, and internal teams to deliver a smooth onboarding experience and long-term satisfaction.

Project Management

• Plan, coordinate, and execute solution deployments to ensure timely and successful implementation.
• Liaise directly with customers to manage timelines, resolve issues promptly, and provide regular progress updates.
• Manage application engineers for deployment, maintenance, troubleshooting and professional services projects.
• Coordinate with product teams.
• Maintain clear and up-to-date project documentation and reports.
• Monitor and evaluate quality of service delivery using defined metrics and KPIs.

Account Management and Customer Success

• Serve as the primary point of contact for assigned customer accounts.
• Build and maintain relationships with assigned customers, understanding their goals and ensuring they gain full value from our products.
• Provide ongoing customer support, addressing technical or operational concerns.
• Proactively gather customer feedback and work with product teams to drive improvements.
• Responsible for product renewals.
• Collaborate with sales teams on upselling or cross-selling opportunities.

Why Join Us

You’ll play a key role in ensuring customer success and satisfaction for a leading cybersecurity software company trusted by governments and enterprises across Asia. You’ll work with passionate engineers and business leaders to deliver meaningful cybersecurity outcomes — not just deployments.

• Possess a Bachelor's degree or diploma
• 3–6 years of experience in project management, service delivery, or customer success (preferably in enterprise software)
• Experience in management of government IT projects is an advantage
• Excellent interpersonal and communication skills, with strong customer service orientation
• Strong organizational and time management skills, and able to manage multiple projects concurrently
• Have initiative and able to take proactive approach to solve challenges
• Detail-oriented, proactive
• Familiarity with IT systems, cybersecurity concepts, or cloud environments is an advantage
• Must be a Singapore citizen or Singapore PR

• Engage in impactful work aimed at addressing significant cybersecurity challenges
• Chalk up valuable experience and insights within the cybersecurity industry
• Receive a competitive salary package, with annual individual performance bonus
• Annual flexi benefits, medical insurance, GP visits coverage
• Enjoy 18 days of annual leave, with increments based on years of service