Customer Success & Orders Specialist

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 3,200 - 4,600; Full time

Benefits offered by this job

Performance Bonus

Medical Benefits

Staff Purchase

Job summary

Eastern Harvest Foods (Singapore) Pte. Ltd. is seeking a proactive Indoor Sales Executive to support daily order processing and customer liaison.

You will coordinate with customers, generate and verify orders, invoices, and delivery notes, and ensure accurate records while delivering responsive service. The role requires strong communication, Mandarin proficiency, and the ability to manage multiple tasks under pressure in a fast-paced environment; ERP/NAV familiarity is a plus with a dynamic,

Qualifications

• Requires strong communication and customer service orientation.
• Proactive with ability to prioritize tasks in a fast-paced environment.
• Experience with ERP/NAV is a plus.

Responsibilities

• Manage customers’ orders efficiently.
• Assist in generating sales orders, delivery orders, invoices, and credit notes.
• Monitor and respond to emails and customer inquiries promptly.
• Ensure receipts and records are accurate.
• Handle inquiries via phone, fax, email, and walk-ins.
• Execute day-to-day sales order processes.
• Collaborate with other departments to fulfill orders.
• Provide indoor sales support.
• Perform other ad-hoc duties as assigned by Management.

Skills

Communication

Interpersonal skills

Customer orientation

Proactive

Prioritization

Multitasking

Under pressure

Mandarin communication

Education

O-level or Diploma

Tools

ERP/NAV familiarity

Job description

Eastern Harvest Foods (Singapore) Pte. Ltd. is seeking a proactive Indoor Sales Executive to support daily order processing and customer liaison.

You will coordinate with customers, generate and verify orders, invoices, and delivery notes, and ensure accurate records while delivering responsive service. The role requires strong communication, Mandarin proficiency, and the ability to manage multiple tasks under pressure in a fast-paced environment; ERP/NAV familiarity is a plus with a dynamic,