Customer Success Manager, Mid-Market, APAC

Hoxhunt; Singapore; Hybrid; SGD 100,000 - 150,000; Full time

Job summary

Hoxhunt in Singapore is seeking a Customer Success Manager for the APAC Mid-Market segment. You will help growing organizations adopt the platform, drive measurable value, and mature security programs that actually work.

You will own 30–40 commercial to enterprise accounts, manage renewals, upsell and cross-sell, and collaborate with Sales, Product, and Support to deliver a seamless experience. The role is based in Singapore with a hybrid setup requiring weekly office visits.

Qualifications

• 3+ years of Customer Success, Account Management, Sales, or Project Management in SaaS.
• Proven track record of renewals, upsell, and cross-sell results.
• Strong prioritization and project management skills in a fast-paced environment.
• Fluent in English and Mandarin.
• Based in Singapore with the right to work.

Responsibilities

• Own 30–40 APAC mid-market customers, drive adoption and value realization.
• Manage renewals, upsell, and cross-sell within your portfolio.
• Collaborate with Sales, Product, and Support to ensure a seamless experience.
• Use data to track progress and take proactive actions.
• Build trusted relationships with stakeholders across accounts.

Skills

Customer success

Account management

Renewals

Upsell & cross-sell

Data-driven

Relationship building

Job description

Our mission and why it matters

We are on a mission to make humans the strongest security layer.

Human risk remains one of the biggest vulnerabilities and traditional awareness training is not enough. We take a different approach by combining AI-driven personalization, real threat detection, and behavioral science to actively protect people and organizations.

We don't just simulate risks. We build the tools that detect and stop them.

Why this role matters

Cybersecurity is no longer only about technology; it is about people. At Hoxhunt, we help organizations turn their security programs into something that delivers real results.

As a Customer Success Manager in our Mid-Market segment for APAC, your mission is to help growing organizations (typically 500-10,000 employees) build and run security programs that truly work. You will guide them on how to drive adoption, engage their employees, and demonstrate internal value, playing a key role in turning Hoxhunt into an essential part of their security strategy.

Your impact will be highly visible in how your customers' programs evolve, mature, and deliver real outcomes over time.

What you'll own and drive

• Own a portfolio of 30 to 40 commercial to enterprise customers across APAC, taking full responsibility for their success, retention, and growth.




• Drive adoption and ensure customers realize clear, measurable value from the Hoxhunt platform.




• Guide customers in building and running effective security awareness and operations programs.




• Own renewal, upsell, and cross-sell execution for your portfolio.




• Use data and reporting to track customer progress and take proactive action.




• Apply and continuously improve playbooks to ensure consistent, high-quality execution at scale.




• Build strong relationships with key stakeholders across your accounts.




• Collaborate closely with Sales, Product, and internal teams to deliver a seamless customer experience.

What success looks like

• In your first 3 months you'll: Master the Hoxhunt platform, adopt our structured Customer Success playbooks, and begin actively managing your portfolio while building strong relationships with your customers and internal teams.




• By month 6 you'll: Operate with high consistency and clarity, successfully driving renewals, upsells, and cross-sells, and using data-driven insights to proactively guide your customers' security programs.

What makes you thrive here

You have:

• 3 or more years of experience in Customer Success, Account Management, Sales (e.g., Account Executive), or Project Management in a fast-growing SaaS environment.




• A proven track record of delivering renewals, upsell, and cross-sell results.




• Strong prioritization and project management skills with the ability to deliver consistently in a fast-paced environment.




• Confidence in building trust and developing relationships across multiple stakeholders.




• A data-driven mindset with the ability to turn insights into clear actions.




• Comfort with technology and an eagerness to adopt new tools, including AI, in your daily work as a force multiplier.




• A proactive, solution-oriented approach with the courage to improve and challenge existing ways of working.




• High autonomy and the ability to work independently while contributing to a collaborative team environment.




• Fluent written and spoken English and Mandarin.




• This role is based in Singapore and applicants must already have the right to work in Singapore.

Bonus points if you also:

• Bring fluency in additional languages, which is a massive asset when working across the diverse APAC region.




• Have experience from SaaS startups or the cybersecurity industry.




• Have experience engaging with senior stakeholders, including security leaders such as CISOs.

Who you'll work with

You will join a dynamic Customer Success team operating out of our APAC hub. You will collaborate closely with Sales, Product, and your Customer Success peers, contributing to shared learnings and continuously improving how we support our customers. You will find a collaborative, ambitious, and supportive team where success is measured by outcomes, consistency, and your ability to deliver across your entire portfolio.

What you can expect from us

• Compensation: Competitive base salary plus an attractive bonus model depending on your experience.




• Working ways: We work in a flexible, but hybrid work setting. You are expected to visit the Singapore office weekly.




• High performance meets high humanity: We bring an incredibly driven, high-impact energy to our work, but we leave our egos at the door. You will be surrounded by wildly talented, dedicated colleagues in an environment built on extreme kindness, support, and psychological safety.




• Authentic trust & autonomy: We hire great people and trust them to do great work. You will find a culture free of micromanagement, giving you the autonomy to take real ownership, drive impact, and shape things early on.




• A product you can be proud of: It is incredibly rare in cybersecurity to build a multi-award-winning product that end-users genuinely love. You will join a team making a real, measurable impact against cybercrime.




• The perks that matter: Alongside this amazing community, you will enjoy extensive healthcare with other benefits and our beautiful office in Singapore.

Recruitment Process

1. Screening call with Talent Acquisition (30 min, remote)




2. Interview with Chief Customer Officer (60 min, remote)




3. Assignment and Panel Interview (60 min, remote and on-site)




4. Reference checks and final offer

About Hoxhunt

Hoxhunt was founded in 2016 by four visionaries. Today we are a global team of +300 amazing Hoxhunters advancing a truly AI-native category leader in human risk management, with key hubs in the United States, the United Kingdom, Singapore, and Finland. We are proud to be an award-winning, fast-growing software company, recognized by G2 and Gartner, named to TIME Magazine's list of the World's Top EdTech Companies, and featured for our innovation in major publications like Fast Company, TechCrunch, Forbes, and Inc.

As a multi-product company, Hoxhunt goes beyond traditional security awareness. We don't just educate employees through frequent, personalized, and behavior-changing cybersecurity training - we also actively build real threat intelligence and response tools that protect organizations against malicious cyberattacks every single day.