Customer Solutions Executive

ECHOLAB.CE; Singapore; On-site; SGD 30,000 - 42,000; Full time

Job summary

ECHOLAB.CE is seeking motivated individuals to join our customer-facing team in Singapore. The role emphasizes communication, listening and problem-solving to understand customer needs and guide purchasing decisions.

Key requirements include strong listening and communication skills, a patient, customer-oriented mindset, and the ability to explain information clearly in a face-to-face environment. Training and coaching are provided for product knowledge and progression based on performance.

Qualifications

• Good listening and communication skills.
• Patient and customer-oriented.
• Able to explain information clearly.
• Willingness to develop product knowledge.
• Comfortable working in a face-to-face environment.

Responsibilities

• Engage customers to understand their preferences and requirements.
• Explain suitable products and service offerings.
• Provide accurate information and address customer enquiries.
• Support customers in making informed purchasing decisions.
• Maintain professionalism throughout customer interactions.
• Contribute towards individual and team performance goals.

Skills

Good listening and communication

Patient and customer-oriented

Explain information clearly

Willingness to develop product knowl

Face-to-face environment

Job description

Job Description

Good customer experiences begin with understanding people's needs.

We are seeking motivated individuals to join our customer-facing team, where communication, listening and problem-solving play an important role.

Responsibilities

• Engage customers to understand their preferences and requirements
• Explain suitable products and service offerings
• Provide accurate information and address customer enquiries
• Support customers in making informed purchasing decisions
• Maintain professionalism throughout customer interactions
• Contribute towards individual and team performance goals

Requirements

• Good listening and communication skills
• Patient and customer-oriented
• Able to explain information clearly
• Willingness to develop product knowledge
• Comfortable working in a face-to-face environment

Development Opportunities

• Customer communication training
• Practical experience in solution-based selling
• Coaching from experienced team members
• Opportunities for progression based on capability and performance