Customer Service Specialist

Prattwhitney; Singapore; On-site; SGD 60,000 - 90,000; Full time

Benefits offered by this job

Career development

Scholarship program

Health benefits

Training & certifications

Competitive pay

OT allowances

Company transport

Job summary

Pratt & Whitney, an RTX business, seeks a pricing and invoicing professional in Singapore to prepare quotations, review invoices, and liaise with engineering, planning and finance teams for timely commercial processes.

The role emphasizes data accuracy, SAP/VBA familiarity, and proactive problem-solving in a fast-paced environment with opportunities for growth and professional development.

Qualifications

• Degree in Aerospace, Business, or Engineering or equivalent experience.
• Strong data handling and documentation accuracy.
• Ability to interpret technical and commercial information for quotation and invoicing.
• Analytical and problem-solving skills.
• Proficiency in Excel and standard office applications.
• Clear written and verbal communication.
• Programming, VBA, and SAP is an advantage.

Responsibilities

• Prepare and issue customer quotations based on inputs and pricing guidelines.
• Review invoices for billing accuracy and contract compliance.
• Handle customer inquiries on pricing, status, lead times, and scope.
• Collaborate with Engineering, Planning, Operations and Finance for quotes and invoicing.
• Monitor work orders and ensure cost capture and commercial setup in systems.
• Support resolution of pricing discrepancies and invoice disputes.

Skills

Pricing analysis

Excel proficiency

SAP knowledge

Data interpretation

Education

Degree in Aerospace, Business, or Engineering

Tools

SAP

VBA programming

Job description

Pratt & Whitney, an RTX business, is a world leader in the design, manufacture and service of aircraft engines and auxiliary power units for commercial, military and business aircraft. Through industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon - RTX pushes the limits of technology and science to redefine how we connect and protect our world. We are advancing aviation, engineering integrated defense systems, and developing next-generation technology solutions and manufacturing to help global customers address their most critical challenges. Make a difference with a career at Pratt & Whitney.

What You Will Do

• Prepare and issue customer quotations based on technical inputs, service scope and established pricing guidelines.
• Perform detailed invoice reviews to ensure billing accuracy, contractual compliance and alignment with agreed pricing structures.
• Manage customer enquiries relating to pricing, service status, lead times and scope clarification.
• Collaborate with Engineering, Planning, Operations and Finance to facilitate accurate and timely quotation and invoicing processes.
• Monitor work orders and ensure accurate cost capture and commercial setup within internal systems.
• Support the resolution of pricing discrepancies, invoice disputes and customer claims.
• Maintain accurate customer, quotation and transactional records across relevant systems.
• Contribute to continuous improvement initiatives focused on invoicing efficiency, quotation turnaround time and customer responsiveness.
• Undertake other duties and responsibilities as assigned by the organisation.

Qualifications You Must Have

• Degree in Aerospace, Business, or Engineering, or equivalent working experience in a related field.
• Strong attention to detail and accuracy in data handling and documentation.
• Ability to interpret technical and commercial information for quotation and invoicing activities.
• Good analytical and problem-solving skills.
• Proficiency in Microsoft Excel and standard office applications.
• Strong written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency in programming, VBA, and SAP is an advantage.

Qualifications We Prefer

• Experience in aerospace, MRO, manufacturing, or similar technical service industries
• Prior exposure to customer service, quotation management, or billing/invoicing processes.
• Familiarity with ERP systems (e.g., SAP or similar platforms).
• Understanding of technical repair terminology or industrial service environments.
• Experience working in cross-functional or global teams.
• Ability to identify process improvements and drive efficiency initiatives.

Qualifications We Prefer

• Experience within aerospace, MRO, manufacturing or a comparable technical service industry.
• Prior exposure to customer service, quotation management, billing or invoicing processes.
• Familiarity with ERP platforms such as SAP.
• Understanding of technical repair terminology or industrial service environments.
• Experience collaborating across cross-functional or global teams.
• Ability to identify process improvements and drive operational efficiencies.
• Knowledge of programming or VBA would be advantageous.

What You Will Learn

• End-to-end commercial processes, including quotation development and invoicing controls
• Cost build-up, pricing structures, and contract interpretation
• Cross-functional collaboration across technical, operational, and finance teams
• Customer relationship management in a technical and service-driven environment
• Industry practices, contractual frameworks, and operational workflows

What We Offer

• Career and skills development opportunities.
• Employee scholarship programme for further education.
• Comprehensive health, medical and dental benefits.
• On-the-job training and access to internal and external certifications.
• Competitive remuneration package.
• Allowances and overtime benefits, where applicable.
• Company transport provided, subject to site availability.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.

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RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses - Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.