Customer Service & Operations Lead — Freight Forwarding
Lionheart Freight
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Benefits offered by this job
Job summary
Lionheart Freight in Singapore is seeking an experienced Customer Service Supervisor to lead our combined support and execution teams. This full-time, hands-on role oversees day-to-day customer service and cargo execution, mentors staff, and serves as the primary escalation point for complex client and operational challenges.
You will collaborate with operations, logistics, and documentation teams to streamline workflows, monitor performance, ensure compliance, and deliver actionable insights to
Qualifications
- 3–5 years combined experience in customer service and operations within freight forwarding or logistics
- At least 1 year in a supervisory role
- Fluent English and Chinese required
- Strong knowledge of freight forwarding processes and shipping documentation
Responsibilities
- Supervise and coach customer service team to achieve high performance
- Oversee daily inquiries via phone, email, and digital channels
- Handle complex client escalations and resolve issues efficiently
- Monitor workflows, processing speeds, and documentation accuracy for shipments and bookings
- Collaborate with operations, logistics, and documentation teams to streamline workflows
- Conduct performance reviews and implement continuous improvement initiatives
- Maintain compliance standards for customer records, billing, and shipping paperwork
- Generate periodic performance reports and provide operational insights to management
Skills
Tools
Job description
Lionheart Freight in Singapore is seeking an experienced Customer Service Supervisor to lead our combined support and execution teams. This full-time, hands-on role oversees day-to-day customer service and cargo execution, mentors staff, and serves as the primary escalation point for complex client and operational challenges.
You will collaborate with operations, logistics, and documentation teams to streamline workflows, monitor performance, ensure compliance, and deliver actionable insights to
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