Customer Service Officer (Frontline) (1 Year Contract) (Insurance)#NKC

Recruit Express Pte Ltd; Singapore; On-site; SGD 28,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a customer service professional to handle walk-in enquiries from policyholders, representatives and business partners, delivering accurate information and a positive service experience.

You will follow up on unresolved cases, manage feedback and complaints, ensure regulatory compliance, and support other service channels as needed. The role includes assisting with projects and ad-hoc duties.

Qualifications

• Handle walk-in enquiries and requests with professionalism.
• Provide accurate information and deliver a positive customer service experience.
• Identify and escalate risks or issues when required.

Responsibilities

• Handle walk-in enquiries and requests from policyholders, representatives and business partners on insurance-related matters.
• Follow up on unresolved cases and customer requests within the required timeframe.
• Manage customer feedback, appeals and complaints professionally.
• Provide accurate information and deliver a positive customer service experience.
• Ensure compliance with company policies and regulatory requirements.
• Identify and elevate potential risks or issues when required.
• Support other customer service channels and service centres when needed.
• Assist with projects and other ad-hoc duties as assigned.

Job description

• Handle walk-in enquiries and requests from policyholders, representatives and business partners on insurance-related matters.
• Follow up on unresolved cases and customer requests within the required timeframe.
• Manage customer feedback, appeals and complaints professionally.
• Provide accurate information and deliver a positive customer service experience.
• Ensure compliance with company policies and regulatory requirements.
• Identify and elevate potential risks or issues when required.
• Support other customer service channels and service centres when needed.
• Assist with projects and other ad-hoc duties as assigned.