Customer Service Officer (9 Months Contract) #NKC

Recruit Express Pte Ltd; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

Recruit Express Pte Ltd is seeking a Customer Service Associate to handle inquiries via calls, emails and other channels, and to assist customers with policy-related queries and digital platforms.

The role includes following up on cases, handling escalated issues, making outbound follow-ups, and maintaining accurate records while supporting department administration and ad-hoc projects.

Responsibilities

• Handle customer enquiries, feedback and service requests via calls, emails and other channels.
• Assist customers with policy-related enquiries and digital platforms.
• Follow up on cases and ensure timely resolution within service standards.
• Handle escalated cases and provide support to customers and internal teams.
• Make outbound calls for customer follow-ups and related matters.
• Maintain accurate records and follow company policies and regulatory requirements.
• Assist with department administration, procedures and ad-hoc projects.

Job description

Handle customer enquiries, feedback and service requests via calls, emails and other channels.

Assist customers with policy-related enquiries and digital platforms.

Follow up on cases and ensure timely resolution within service standards.

Handle escalated cases and provide support to customers and internal teams.

Make outbound calls for customer follow-ups and related matters.

Maintain accurate records and follow company policies and regulatory requirements.

Assist with department administration, procedures and ad-hoc projects.