Customer Service Officer (DMC)

EU HOLIDAYS PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A travel service company in Singapore is seeking a passionate Customer Service Officer to handle client inquiries, manage bookings, and resolve issues while promoting travel packages. The ideal candidate should possess strong communication skills, a customer-oriented mindset, and be able to work flexible hours. Previous experience in the travel industry is preferred. Join us in enhancing customer satisfaction and loyalty!

Qualifications

• Minimum GCE ‘O’ Level / Diploma or equivalent qualification.
• Strong communication and interpersonal skills.
• Proven ability or interest in sales and achieving targets.
• 1–2 years of experience in the travel industry will have an advantage.

Responsibilities

• Respond promptly to client inquiries through various channels.
• Manage bookings, confirmations, and post-travel feedback.
• Liaise with service providers for smooth operations.
• Build and maintain strong relationships with customers.

Skills

Strong communication and interpersonal skills

Sales ability

Customer-focused

Proficient in Microsoft Office

Education

Minimum GCE ‘O’ Level / Diploma

Tools

Booking systems

Job description

Job Description:

We are looking for a passionate and customer-oriented Customer Service Officer who will be the first point of contact for our clients. This role is not only about delivering excellent customer service before, during, and after their travel experience, it also requires a strong sales mindset to promote our travel packages, upsell products, and help customers customize their ideal journeys. You will handle inquiries, manage bookings, resolve issues, and ensure smooth travel operations while building long-term customer relationships.

Job Responsibilities:
1. Customer Enquiries & Sales

• Respond promptly to phone calls, emails, live chats, social media, and in-person queries.
• Provide accurate information on travel packages, itineraries, transport schedules, visa requirements, insurance, and special requests.
• Recommend and sell suitable travel products, customizing packages to meet customer needs.
• Actively promote seasonal promotions, loyalty programs, and upselling opportunities.

2. After-Sales Service

• Monitor bookings to ensure timely confirmations and ticket issuance.
• Follow up with customers before departure to ensure readiness.
• Address and resolve post-travel feedback or complaints professionally.

3. Operations Coordination

• Liaise with tour leaders, guides, transport providers, and hotels for smooth service delivery.
• Support operational teams in handling travel documents and logistics.
• Ensure travel itineraries are up-to-date and accurate.

4. Customer Relationship Management

• Build and maintain strong relationships with repeat customers.
• Develop strategies to enhance customer satisfaction and loyalty.

5. Administrative Duties

• Maintain accurate customer records and booking details in the system.
• Prepare daily/weekly reports on inquiries, sales, and service issues.

Job Requirements:

• Minimum GCE ‘O’ Level / Diploma or equivalent qualification or equivalent work experience.
• Strong communication and interpersonal skills.
• Proven ability or interest in sales and achieving targets.
• Customer-focused, proactive, and able to work under pressure.
• Proficient in Microsoft Office and comfortable with booking systems.
• Must be able to work on shift, weekends and public holidays.
• 1–2 years of experience in the travel industry will have an advantage