Customer Service Officer / Coordinator

Eastern Harvest Foods (Singapore) Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Join a dynamic team at a leading food company as a Sales Support Executive. You will manage customer orders and provide support across various sales functions while fostering a positive client relationship. The ideal candidate is proactive, detail-oriented, and possesses strong communication skills, contributing to a collaborative work environment.

Benefits

Performance Bonus

Medical Benefits

Staff Purchase

Innovative and supportive working culture

Career growth opportunities

Qualifications

• 'O' Level or Diploma qualification required.
• At least 2 years of relevant experience preferred.
• Fluency in Mandarin for client interactions preferred.

Responsibilities

• Manage customers' orders and assist in sales documentation.
• Monitor and respond to inquiries through multiple channels.
• Collaborate with departments to fulfill orders.

Skills

Communication

Interpersonal skills

Customer oriented

Proactivity

Task prioritization

Pressure management

Positive attitude

Mandarin fluency

Education

Minimum 'O' Level or Diploma

Tools

ERP/NAV system

Job description

Job Responsibilities:

• Manage customers’ orders efficiently.

• Assist in the generation of sales order, delivery order, invoice, and credit note.

• Monitor and promptly respond to email correspondence and customer inquiries.

• Ensure accuracy in receipts, amounts, and records.

• Handle all incoming inquiries via phone, fax, email, and walk-ins.

• Execute day-to-day sales order processes.

• Collaborate with other departments to fulfil customers’ orders.

• Provide indoor sales support.

• Perform any other ad-hoc duties assigned by Management.

Job Requirements:

• Minimum 'O' Level or Diploma qualification.

• Preferably with at least 2 years of relevant experience.

• Excellent communication, interpersonal skills, and customer oriented.

• Proactive with a strong ability to prioritize tasks effectively.

• Capable of working under pressure and managing multiple tasks.

• Familiarity with ERP/NAV system is a plus.

• Diligent and dependable with a positive attitude.

• Fluent in Mandarin is preferred, as the role involves interacting with Mandarin speaking clients.

Working Hours:

• 5.5 days’ work week (Alternate Saturday)

• AM shift #1: 7am to 4pm (Mon to Fri), 7am to 12noon (Sat) OR

• AM shift #2: 8am to 5pm (Mon to Fri), 8am to 1pm (Sat)

Work Location:

• 5 Jalan Tepong (Transport is provided: Pick-up point at Lakeside MRT Station)

Why Join Us:

• Be part of a company that values and invests in its employees.

• Work in a collaborative and inclusive environment.

• Have a strong supportive culture that encourages innovation and career growth.

• Competitive compensation and benefits package.

Attractive Staff Benefits

• Performance Bonus, Medical Benefits, and Staff Purchase, etc.

Contact us at 9721 7405.