Customer Service Officer

Fuku; Singapore; On-site; SGD 31,000 - 40,000; Full time

Benefits offered by this job

Competitive salary package

Professional development opportunities

Supportive work environment

Employee discounts on programs

Health and wellness benefits

Job summary

Bianka Panova Academy in Singapore is seeking a dedicated Customer Service professional to support learners and families. You will handle inquiries, enroll new students and coordinate with coaches and staff to ensure smooth operations.

The role requires excellent communication, problem-solving abilities, and a team-oriented mindset in a dynamic education environment. Fluency in English is essential; other languages are a plus, and a positive, helpful attitude is valued.

Qualifications

• Proven experience in a customer service role, preferably in an educational or sports setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer service software.
• Fluency in English; additional language skills are a plus.
• A positive attitude and a passion for helping others.

Responsibilities

• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• Manage customer accounts and maintain accurate records of interactions and transactions.
• Assist in the enrollment process for new students, ensuring all necessary documentation is completed.
• Coordinate with coaches and administrative staff to ensure smooth communication and operations.
• Handle complaints and provide appropriate solutions, escalating issues when necessary.
• Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty.
• Contribute to the development and implementation of customer service policies and procedures.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Detail-oriented

Team player

English fluency

Multilingual (plus)

Tools

Microsoft Office Suite

Customer service software

Job description

About the company

Bianka Panova Academy is a premier institution dedicated to providing world-class training in rhythmic gymnastics. Located in Singapore, the academy is renowned for its commitment to excellence, nurturing young talents, and fostering a supportive environment for athletes to thrive. With a team of experienced coaches and state-of-the-art facilities, Bianka Panova Academy is a leader in the field, offering comprehensive programs that cater to various skill levels and aspirations.

Job responsibilities

• Provide exceptional customer service to clients, addressing inquiries and resolving issues promptly.
• Manage customer accounts and maintain accurate records of interactions and transactions.
• Assist in the enrollment process for new students, ensuring all necessary documentation is completed.
• Coordinate with coaches and administrative staff to ensure smooth communication and operations.
• Handle complaints and provide appropriate solutions, escalating issues when necessary.
• Develop and maintain positive relationships with clients to enhance customer satisfaction and loyalty.
• Contribute to the development and implementation of customer service policies and procedures.

Job requirements

• Proven experience in a customer service role, preferably in an educational or sports setting.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite and customer service software.
• Fluency in English; additional language skills are a plus.
• A positive attitude and a passion for helping others.

Job benefits

• Competitive salary package.
• Opportunities for professional development and career advancement.
• A supportive and dynamic work environment.
• Employee discounts on academy programs and services.
• Health and wellness benefits.