Customer Service Manager

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 67,000 - 112,000; Full time

Benefits offered by this job

Performance bonus

medical benefits

staff purchase

Job summary

EASTERN HARVEST FOODS (SINGAPORE) PTE. LTD. is seeking a seasoned Customer Service Manager to lead daily operations and drive service excellence in Singapore.

You will oversee order fulfilment, coordinate with Sales and other departments, and mentor a growing CS team to deliver outstanding customer experiences. Responsibilities include developing strategies to improve quality and efficiency, monitoring performance, preparing monthly reports, and building strong relationships with customers and

Qualifications

• Diploma or bachelor’s degree in related field.
• Minimum 5 years of experience in Customer Service Management.
• Strong leadership, problem-solving, and decision-making skills.

Responsibilities

• Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.
• Develop and implement strategies to improve service quality, operational efficiency, and business growth.
• Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.
• Monitor team performance, drive improvements, and promote a positive team culture.
• Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.
• Build strong relationships with customers and business partners.
• Prepare monthly department performance reports and improvement plans.
• Perform other duties as assigned by Management.

Skills

Leadership

Problem solving

Communication

Stakeholder management

Time management

Education

Diploma or bachelor’s degree

Bachelor’s degree or higher

Tools

ERP/Nav systems

Job description

Key Responsibilities

• Manage daily Customer Service operations to ensure excellent customer experience and timely fulfilment of customer requirements.
• Develop and implement strategies to improve service quality, operational efficiency, and business growth.
• Lead, train, and mentor the Customer Service team to handle orders, enquiries, and customer issues effectively.
• Monitor team performance, drive improvements, and promote a positive team culture.
• Collaborate with Sales and internal departments on order fulfilment, stock availability, pricing, and customer solutions.
• Build strong relationships with customers and business partners.
• Prepare monthly department performance reports and improvement plans.
• Perform other duties as assigned by Management.

Job Requirements

• Diploma or bachelor’s degree in related field.
• Minimum 5 years of experience in Customer Service Management.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication, interpersonal, and stakeholder management skills.
• Able to lead teams, prioritise tasks, and work effectively under pressure.
• Proactive, hands-on, and customer-focused mindset.
• Experience with ERP/NAV systems is an advantage.

Working Hours

5.5 days (Alternate Saturday)

Monday to Friday: 7am to 4pm and Alternate Saturday 7am to 12pm

Work Location

5 Jalan Tepong (Transport provided :Pick-up at Lakeside MRT)

Attractive Staff Benefits

Performance bonus, medical benefits, and staff purchase, etc