Customer Service Lead - Tech & Operations

Cartrack; Singapore; On-site; SGD 78,000 - 123,000; Full time

Job summary

Karooooo is seeking a dynamic leader to manage a diverse Customer Care team in Singapore, focusing on high-quality service and KPI achievement. The role demands ownership, problem-solving mindset, and representation of the Cartrack brand.

You will coach staff, drive performance, and ensure timely resolution of inquiries across channels while maintaining professional standards. Strong English communication and leadership are essential.

Qualifications

• Must have strong leadership and team coaching abilities.
• Clear communication and problem-solving skills required.
• Experience in customer service and call centre environments preferred.

Responsibilities

• Provide coaching to a team of customer care agents and set service standards.
• Maintain service level of incoming calls at 90% and above.
• Demonstrate professionalism and uphold the Cartrack brand.

Skills

Leadership

Coaching

Communication skills

Problem solving

English proficiency

Education

National Senior Certificate / Grade 12

Generic Management qualification

Job description

Karooooo is seeking a dynamic leader to manage a diverse Customer Care team in Singapore, focusing on high-quality service and KPI achievement. The role demands ownership, problem-solving mindset, and representation of the Cartrack brand.

You will coach staff, drive performance, and ensure timely resolution of inquiries across channels while maintaining professional standards. Strong English communication and leadership are essential.