Customer Service (Front Desk)

Clarins Pte Ltd; Singapore; Presencial; SGD 36.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Attractive compensation and benefits

Descripción de la vacante

Clarins Group in Singapore is seeking a Customer Service Specialist to lead a reception team at our Skin Spa. You will manage bookings, greet clients, answer inquiries and ensure a premium guest experience across all touchpoints.

The role emphasizes upselling skincare and treatments, maintaining accurate records, and collaborating with therapists to maximise client satisfaction and loyalty. Prior supervisory or team-leadership experience in beauty or retail is preferred.

Formación

• Minimum 2 years of experience in customer service, hospitality, retail or beauty industry.
• Prior supervisory or team leadership experience preferred.
• Strong communication and interpersonal skills.
• Customer-focused with excellent problem-solving abilities.
• Sales-driven with the ability to build strong customer relationships.
• Comfortable working in a fast-paced service environment.
• Proficient in Microsoft Office and appointment booking systems.

Responsabilidades

• Lead, coach and develop a team of Customer Service Officers.
• Ensure excellent customer service standards are consistently delivered.
• Monitor team performance and provide regular coaching and guidance.
• Support roster planning and daily manpower allocation.
• Welcome and attend to customers professionally at all touchpoints.
• Manage appointment bookings, confirmations, waitlists and customer enquiries.
• Build strong relationships with customers before and after treatments.
• Handle customer feedback and complaints in a timely and professional manner.
• Ensure all customer records and profiles are updated accurately.
• Introduce and recommend suitable skincare products and treatment services.
• Support retail sales through personalised product and treatment recommendations.
• Promote new product launches, treatment packages and loyalty programmes.
• Conduct customer follow-ups and recall activities to encourage repeat visits.
• Work closely with therapists to enhance customer experience and maximise sales opportunities.
• Ensure smooth daily operations of the Skin Spa reception, lounge and retail areas.
• Manage appointment scheduling and room allocation to maximise therapist productivity and room occupancy.
• Oversee cashiering, payment processing and daily sales reconciliation.
• Monitor and replenish spa supplies, product inventory, samples and promotional items.
• Ensure phone calls, emails, WhatsApp messages and customer enquiries are responded to promptly.
• Maintain a clean, organised and welcoming environment at all times.

Conocimientos

Team leadership

Customer service

Hospitality

Retail/Beauty

Communication

Herramientas

Microsoft Office

Appointment booking systems

Descripción del empleo

READY TO BRING PASSION INTO YOUR CAREER?

A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its raison d’être is "making life more beautiful, passing on a more beautiful planet".

Operating in more than 150 countries, we are now the number one skincare company in Europe and are accelerating our development on all other continents, particularly in Asia and the Americas.

Because our 8,000 talents are unique, we are committed to promoting diversity in all its forms.

Do you want to help write the next chapter of our story? We are looking for Customer Service Specialist based in Singapore.

Key Responsibilities

Team Leadership

• Lead, coach and develop a team of Customer Service Officers.

• Ensure excellent customer service standards are consistently delivered.

• Monitor team performance and provide regular coaching and guidance.

• Support roster planning and daily manpower allocation.

Customer Experience & Relationship Management

• Welcome and attend to customers professionally at all touchpoints.

• Manage appointment bookings, confirmations, waitlists and customer enquiries.

• Build strong relationships with customers before and after treatments.

• Handle customer feedback and complaints in a timely and professional manner.

• Ensure all customer records and profiles are updated accurately.

Sales & Clienteling

• Introduce and recommend suitable skincare products and treatment services.

• Support retail sales through personalised product and treatment recommendations.

• Promote new product launches, treatment packages and loyalty programmes.

• Conduct customer follow-ups and recall activities to encourage repeat visits.

• Work closely with therapists to enhance customer experience and maximise sales opportunities.

Operations & Administration

• Ensure smooth daily operations of the Skin Spa reception, lounge and retail areas.

• Manage appointment scheduling and room allocation to maximise therapist productivity and room occupancy.

• Oversee cashiering, payment processing and daily sales reconciliation.

• Monitor and replenish spa supplies, product inventory, samples and promotional items.

• Ensure phone calls, emails, WhatsApp messages and customer enquiries are responded to promptly.

• Maintain a clean, organised and welcoming environment at all times.

Requirements

• Minimum 2 years of experience in customer service, hospitality, retail or beauty industry.

• Prior supervisory or team leadership experience preferred.

• Strong communication and interpersonal skills.

• Customer-focused with excellent problem-solving abilities.

• Sales-driven with the ability to build strong customer relationships.

• Comfortable working in a fast-paced service environment.

• Proficient in Microsoft Office and appointment booking systems.

Why Join Us

• Over 70 years of expertise in beauty and spa, with the Clarins and myBlend brands

• Unique products and innovative services

• A commitment to Social & Environmental Responsibility embedded in our raison d’être

• A caring and inclusive corporate culture

• Development and training opportunities

• Attractive compensation and benefits
  

If you have a curious mind, a thirst to go further and the drive to boldly take on new challenges, join us.

At Clarins Group, we believe in making life more beautiful for our employees and our customers. Inclusion and diversity are firmly grounded in our core values, which are part of our DNA. We strive to achieve inclusiveness and we foster an equal-opportunity culture where everyone can reach their full potential and do their best work. We welcome applications from all backgrounds.

To learn more about our group and our commitments to people and the planet, visit www.groupeclarins.com.